hireejobs
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Tech Support Expert

1.00 to 4.00 Years   Mumbai City   22 Jun, 2020
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

It will be the candidate s responsibility to maintain good relationships and develop good rapport with customer ORANGE account manager that helps business dynamics.

As an SME he will be frontending customer to understand requirements also provide various latest solutions on NMS.

Keep upgrading on various latest NMS tools work on advantages disadvantages of those.

Handle all P1 P2 tickets work with OEM.

LAB setup, simulation, latest feature test, customer demos/POC.

Design complex changes/migration projects, plan execution.

Understnd and implement security aspects of process, tools recomendadations.

Optimum utilization of NMS tools to carry out audites analysis recomedations to the customer.

NMS reports understanding and recomedations to customer as value add also to the operation team for troubleshooting/capacity management/Release management.

Keep NMS tools to the latest patching Releases.

Develop various services base on NMS tools capability with business proposition.

Equiped to manage customization on tools.

Experince in integration of NMS tools with various other tools.

Provide systems product training and mentoring to other s and assist in problem resolution where required.

Accurately and completely document problems and solutions on case notes and bug reports

Analysis of problems P1 issues and provide RCA.

about you

Cisco Prime Infrastructure 2.x/3.x, LMS, NAM.

Cisco Routing & Switching, Cisco Wireless, Strong SNMP Skills, Knowledge of TCP/IP v4 & hands-on experience is must.

Knowledge of Network Management, NMS software applications, and NMS applications platforms.

The focus is on such Cisco NMS applications as Prime Infrastructure 2.x/3.x, Prime LMS 4.x, Mobility Services Engine

CISCO PRIME features - EPIC-EM, QoS, Path trace, P&P, Complaince auditing, WIPS & MSE, CMX, Application monitoring, I-WAN, Wan monitoring .

ISE knowledge along with Cisco Prime skills for building complete secured CUWNs (Cisco Unified Wireless Network solution).

Knowledge of Linux SQL, Oracle (Cisco Prime is Linux based server ).

Experience with Network Management Architecture

Analyze, use and configure network management applications for medium to critical complexity networks

Perform advance configuration & troubleshooting on NMS tools

Performance monitoring and reporting.

Overall Cisco Prime Infrastructure BOM validation, Deployment, Licensing, Configuration, Operation, Upgrade, Troubleshooting, Reporting and Analysis.

Good understanding on DNAC.

Experince on solarwinds, CA, ME, NAGIOS would be added advantage.

additional information

,

Keyskills :
network management applicationscisco wireless operation teamproduct training release managementnetwork management problem resolut

Customer Tech Support Expert Related Jobs

© 2019 Hireejobs All Rights Reserved