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CWFM-Planner Consulting, Mumbai

2.00 to 7.00 Years   Mumbai City   11 May, 2023
PES HR Services
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Permanent Opening with an MNC, Mumbai (Malad)Position: CWFM - Planner ConsultingExp: Minimum 2 Years of experience in WFM and Capacity Planning
    • Analyze the Productivity and Workforce Capacity to support management reviews, decision making and/or mitigating actions required for ensuring SLA commitments and Financial Plans are met.
    • Derive Long term & short term Forecasting using forecasting mechanism in scientific way with available data
    • Points.
    • Understand Analyze workload to workforce ratios to assist the management team with Financial Planning
    • Conduct Analysis of Actuals vs Targets on workforce Metrics to identify potential Risk or Opportunities
    • Analyze and prepare workforce productivity and Capacity Analysis summaries for Monthly Reviews Managerial and Management levels.
    • Should be able to single hand deliver planning needs to ensure revenue / fte & BTP targets are met as budgeted
    • Deliver innovative sizing solutions for new accounts
    • Monitor drivers against business changes & develop model to improve accuracy & optimization
    • Prepare mitigation plan, root cause analysis & Value add solutions on sizing.
    • Optimize seats and support requirement ratios
    • Candidate should have experience on Forecasting
    • Should have sound knowledge in E-lang based planning models
    • Should have knowledge of WFM Tools.

Keyskills :
blue pumpkincapacity planningwfm - forecastingiexworkforce managementworkforce planningwfm tool

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