Data Ctr Ops & Engrg (Operations (Tech))

Job Description

* Company Profile Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The firms employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.As a market leader, the talent and passion of our people is critical to our success.Department Profile Workplace Support Services (WSS) is a dynamic and fast-paced area within the firm s Enterprise Technology & Services division. We are responsible for delivering high quality technology solutions and support functions to over 85,000 end users. These end-user technology services ensure users across the firm can perform their job efficiently with minimal to no interruption. Job DescriptionThe Operations Manager will be responsible for all aspects of overseeing and managing the maintenance and operation of the engineering services installed at the Firm s India Data Centers on behalf of EDC (Enterprise Data Centre). The Data Centers are critical to the Firm s business activities. It is, therefore, crucial that there is no unplanned loss of service from these facilities. To meet this objective the Operations Manager is expected to manage engineering building services maintenance and operations in a proactive and effective way utilizing the available resources in an efficient manner.While the role is primarily focused on work within India, input into a number of global and Regional initiatives, including updating, refining and creating processes and procedures for use within the wider teams, also fall within the remit of the position.Principle responsibilities include, but are not limited to the following:

• Assisting and reporting to the Asia Regional Operations Manager in daily activities in managing the data centers and maintaining 100% uptime as much as possible.
• Liaise with team leaders and operational staff at each Data Centre
• Prepare, implement, update and revise operational processes and procedures as required
• Manage the vendors generation of works method statements, risk assessments and permit to work systems
• Review Change Management documentation for all M & E tasks within the data centers
• Oversee maintenance activities and incidents within the data centers and ensure all risks are appropriately identified, mitigated and effectively communicated
• Liaise with third party service providers ensuring compliance with Health & Safety requirements and that the designated Key Performance Indicators and SLA s are met or exceeded
• Review and report on the maintenance practices adopted to ensure that they reflect current industry best practice
• Escalate operational issues to Regional Ops Manager in a timely manner
• Prepare and follow all incidents via the established procedures
• Monitor and report on Data Centre energy consumption and utilization
• Identify energy saving opportunities
• Advise and assist in preparation of Data Centre operational and maintenance budgets as required
• Assist in monitoring operational costs against agreed budgets
• Identify, evaluate and plan for external risks to the operational effectiveness and efficiency of the Data Centers
• Contribute to regional and global objectives in areas such as resiliency studies and design guidelines
• Support the local EDC team in the implementation of critical engineering system status monitoring as well as building emergency response and escalation procedures
• Liaise with other infrastructure silos on process improvement, operational issues, task scheduling, and project work
• Coordinate and liaise with Enterprise Asset Disposal team, supervise disposal vendor for equipment and hard disk disposal and destruction events

, *Minimum requirements: (knowledge, skills, and abilities to qualify for position)

• A recognized qualification in engineering (ideally either Mechanical, Electrical or Building Services Engineering), Computer Science/Technology degree
• A minimum of five years experience in Infrastructure services management, preferably within mission critical environments
• Ability to communicate fluently in English both spoken and written
• Knowledge of local standards and code of practice
• Understanding of IT systems, data center layouts, cabling systems, and IT device life-cycle
• A team player who can develop and maintain good relationships with colleagues, professionals and clients
• A sound technical base with the ability to communicate effectively, verbally and in writing, with both technical and non-technical colleagues
• Intermediate to advanced use of MS Office package

Skills Desired

• Data Center experience in the Financial Services Industry

• Data Center certifications CDCP, CDCS, Uptime qualification

Keyskills :
ms office packagems officedata centeroffice packagesupport servicesequipment supplymission criticalchange managementwealth managementbuilding servicesservice providersmethod statements