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DBS Hiring For Fraud Monitoring - Male Candidates only - Mumbai

3.00 to 7.00 Years   Mumbai City   04 Oct, 2021
DBS BANK INDIA LIMITED
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaAudit
EmploymentTypeFull-time

Job Description

Greetings from DBS Bank !We are hiring for Fraud Monitoring Role.Interested candidates may send in their updated resume for the rounds of discussion.Designation - Analyst/AssociateRole -: Card authorizer and fraud monitoringLocation - MumbaiExp -

  • Associate 4-6 years, Analyst 2-4 years, in similar profile
  • Proficient in English with good interpersonal and communication skills
  • Willing to do shift duties (24/7 set up)
  • Only Male Candidates
Job Description -
  • Process and approve authorization requests.
  • Handle enquiries and complaints from Merchants and Cardholders; undertake investigative and follow-up action to ensure that complaints are properly resolved.
  • Educate Merchants on the correct card acceptance and authorization procedures.
  • Attend to and process Lost/Stolen Card reports from Cardholders.
  • Carry out fraud monitoring and take pro-active follow-up actions to mitigate fraud losses via the following
  • Attend to fraud alerts on a timely basis within acceptable turnaround time
  • Conduct a review of cardholder transactions
  • Contact cardholders to verify transaction
  • Ensure submission of pertinent information / reports on confirmed fraud transactions.
  • Monitor personal and team performance and identify ways to improve team performance and service standards.
  • Willing to work in shifts (24/7) based on team requirements
  • Actively review and streamline operation processes
  • Pro-actively display teamwork and co-operation with each other in a harmonious manner to achieve excellent service quality and standards
  • Check & maintain necessary MIS data, reports, files, records or movements;
  • Provide necessary administrative support in the processing of authorization- related tasks.
  • Provide timely updates to BU/SU/Team Lead

Keyskills :
mis updationfraud managementfraud monitoringhandlingqueriesmis reportsfraud controlauthorizercard

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