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Deputy Manager

3.00 to 4.00 Years   Mumbai City   08 Aug, 2020
Vodafone
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 3.0 - 6 Lakh/Yr
IndustryTelecom / ISP
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Job RoleTo be responsible for the tracking and delivery of all Global services within Asia, India ,Middle East, Africa US and ROW (Rest of World) except East/West EU and Channel Islands responsible to ensure on time delivery to the agreed delivery date responsible to escalate to the relevant 3 rd party suppliers in the case of delay. Daily and weekly reporting updates within the relevant systems, ordering of the required circuits and equipment for the delivery of the services, responsible to co-ordinate with 3 rd party suppliers the installation of services and handover towards the customer and internal assure teams. Responsible to ensure that all systems are updated and thus enable the kick-off of billing towards the customer. Technical knowledge of the network and service provided is essential, activation of services with 3 rd party engineers and Vodafone dedicated engineers. Technical trouble shooting, router installations and circuit testing before handover to the customersLong Description

  • Raising of official orders towards suppliers and ensuring that the created Purchase orders are correct
  • Regional cessation management
  • Manage e2e delivery of all Global Products
  • Keep Internal and external customers updated with order progress. Weekly customer reporting
  • Organise, Co-ordinate and schedule customer activations with Field Engineer, DD/NCR and suppliers
  • Excellent communication skills both written and verbal
  • Excellent organisational skills
  • Ability to plan ahead and organise own workload within own responsibilities
  • Ability to adjust to work load peaks that can occur in an aggressive sales environment
  • Problem analysis and a creative approach to issue resolution
Primary Skills
  • E2E Order Management
  • Service Delivery
  • Telecom Domain Experiance
  • Stackholding management
  • Excellent in Communication
  • Felxible with Shifts
,

Keyskills :
documentationfinancesalescircuitsislandsissue resolutionhandoveranalysise2escheduletestingmispurchase orderscircuit testingcommunication skillscustomer servicecircuitinsuranceglobal services

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