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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Rs 4.5 - 9 Lakh/Yr |
| Industry | Insurance |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Customer Servicing/Policy Servicing * Own the end to end delivery of customer servicing projects that are defined as part of the program * Experience in development, testing, deployment & project management * Exposure and knowledge of emerging technologies and trends * Ability to work with vendor partners and execute application development projects * Aptitude to learn new technologies and focus on delivering value to business through innovative solutions * Experience of system design and development in Customer Relationship Management(Preferred Siebel CRM), LifeAsia, Middleware, Communication Platform, Enterprise Data Warehouse, Webservices. * Experience in Insurance Preferable * Should also manage on the post production support for projects implemented. System Architecture & Technical Solutions:- * Understand the technical architecture and functional flow of existing applications * Conduct technical feasibility analysis for the business requirements * Prior experience in system design and coding will be an added advantage * Should be able to technically evaluate new systems/products/vendor offering that can add value or provide effective alternatives to existing systems Business Analysis:- *Ensures clear understanding of customers requirements, in validating the business process analysis of the customer before developing the final proposal. *Assesses project impact of system changes on users and internal and external customers and stakeholders, analyzes marketplace, industry, company, technology trends, and best practices, vendor products, and services, etc. * Produces written specifications, e.g. Business Requirement Document and Business Case documents to capture & justify business requirements. Testing:- *Identification of impact areas, preparation of test scenarios and test packs * Own SIT by covering all test cases and drive UAT with stakeholders *Co-ordination with stakeholders for checking of results and outputs *Managing issues and risks at testing stage *Planning the testing activities end-to-end Project Management:- * Preparing the project plan and managing the on-time completion of all assigned projects * Adhere to Change Management Process for the systems * Plan the sub-activities and co-ordinate for the planned activities * Own the end to end delivery of project in time, as per scope and budgets * Knowledge of CAPM / PMP / PRINCE2 certifications will be an added advantage * Track and monitor SLAs; escalations wherever required,
Keyskills :
customerrelations documentation requirements functional businessrequirements endtoenddelivery businessprocessanalysis testcases systemdesign businesscase testscenarios postproduction enterprisedata usin