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Deputy Manager - Business Excellence - Banking/Finance Process

3.00 to 7.00 Years   Mumbai City   07 Mar, 2022
Ace Consultants Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Job Purpose Creating a culture of continuous improvement by supporting in improving employee capability on Quality tools and facilitate Quality related improvement initiatives, undertaken within the Department / function Duties & Responsibilities - Create awareness in Quality tools and techniques by:a. Organize / assist in organizing Quality related training interventionsb. Co-ordinate with various stakeholders like L&D, IT teamc. Monitor and publish employee capability Dashboard on Quality training- Assist in implementation of organization practices within the Organisation for the concerned Management process / Business process by:a. Process review and gap analysis as per organization requirementb. Support in document preparation- Take up improvement projects within the Organisation by :a. Guiding the business teams in RCA / DMAIC / Lean approachb. Take up improvement projects to improve process efficiency / effectiveness- Support in customer experience related initiatives by:a. Helping the business teams in doing RCA of customer QCRb. Work with Regional / branch teams to improve customer experience- Co-ordinate with various stakeholders to do employee recognition on Quality related initiatives undertaken by the employees Experience in Quality ToolsAwareness of Lean, Six Sigma, Kaizen, Five S Concepts- Proficient in 7QC Tools & New QC Tools- Knowledge of Banking/ Finance Process- Familiarity with Statistical Tools- Aware of ISO 9001 certification process,

Keyskills :
insurancecustomer servicedocumentationprocess reviewcustomer experiencemisbusiness process

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