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Deputy Manger (Team Leader) Insurance & Home Loan

4.00 to 5.00 Years   Mumbai City   08 May, 2020
HDFC sales Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Roles & Responsibilities:

  • Motivating and inspiring the team to surpass their potential.
  • Improving the team and facilitating the communication among the members of team.
  • Exceeding and meeting departmental objectives, including conversion targets, and lead generation.
  • Creating sense of ownership within the employees and resolving employee issues, if any.
  • Encouraging, supporting, and motivating actively one s peer team.
  • Looking constantly for development as well as continuous improvement for the entire team.
  • Monitoring, organizing, and coaching team on a day-to-day basis.
  • Communicating the company s purpose, core values, vision to the front employees.
  • Ensuring that the employees follow their schedules properly as designed.
  • Striving for new ways continually, to increase the opportunities of sales.
  • Handling escalated calls, complaints, questions, and queries as necessary.
  • Facilitating cross-functional communication within employees for improved working condition.
  • Creating a conducive work environment for all the call center s employees.
  • Carrying out team meetings and actively participating in the monthly and weekly meetings.
  • Documenting general reports on each team member s performance and targets as well as ensuring that they exceed the targets.
Location: Mahape, Mumbai Experience:4 - 5 yearsSalary Range:As per industry standardFunctional Area:Team Leader -(NonTechnical)Employment Type:PermanentDesired Candidate Profile:
  • Strong knowledge of customer care techniques and processes.
  • Exceptional analytical and listening skills.
  • Ability to operate well in a call center team environment.
  • Familiarity with several voice-logging systems and tools.
  • Keenness and flexibility to work extended hours.
  • Natural flair for coaching, motivating, and interacting with people.
,
  • Strong knowledge of customer care techniques and processes.
  • Exceptional analytical and listening skills.
  • Ability to operate well in a call center team environment.
  • Familiarity with several voice-logging systems and tools.
  • Keenness and flexibility to work extended hours.
  • Natural flair for coaching, motivating, and interacting with people.

Keyskills :
quality continuousimprovement facilitation customercare analytical sales callcenter workforcemanagement sla coaching customerrelations acd communication rossfunctionalcommunication

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