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Desktop Administration Application Tech Support Practitioner

3.00 to 5.00 Years   Mumbai City   24 May, 2023
Accenture
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com
    • Project Role :Application Tech Support Practitioner
    • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
    • Management Level :10
    • Work Experience :4-6 years
    • Work location :Mumbai
    • Must Have Skills :
    • Good To Have Skills :
    • Job Requirements :
      • Key Responsibilities : 1 Assisting end users login to desktops/apps2 Troubleshooting issues arising out of using published apps and engaging app team when needed3 Actively monitor the infra through Citrix Director ControlUp and perform daily/weekly health checks4 Work on incidents in Service Now tool raised by end users5 Perform weekly application update activities on PVS/MCS6 Work with onshore team on ongoing incidents and troubleshooting
      • Technical Experience : 1 3-5 years of experience working on Citrix technologies XenApp/Desktop2 Working knowledge of Citrix ADC formerly NetScaler will be added advantage3 Strong knowledge of Windows Server OS concepts, ADDS, DNS, DHCP Good Networking knowledge will be an added advantage4 Excellent verbal / written communication skills5 Expertise to analyze and solve problems, think outside of the box, and grasp technical concepts6 Strong ability to collaborate seemlessly with team and help with troubleshooting
      • Professional Attributes : 1 Strong written and verbal communication skills in customer settings2 Good listening and presentation skills3 Good team player
      • Educational Qualification : 1 Bachelors of Engineering in Comp/IT or any relevant streams / MCA
      • Additional Information : Resource should be open to work in shifts
    ,

Keyskills :
adcdesignwindows serverinformation technologydnswindows server osserver os

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