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Desktop Support Analyst

1.00 to 2.00 Years   Mumbai City   18 Mar, 2022
Perkin Elmer India
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryPharma / Biotech
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Desktop Support AnalystReports ToDesktop Support ManagerRole PurposePerkinElmer currently receives about 1200 unique inquiries per month for Desktop Software Support. The goal is to improve the technical level of service to our customers as call volumes increase.Span of ControlPositions reporting directly to this position: None at this timeJob SpecificationsQualifications
    • 1-2 years minimum experience working in a software support role.
    • Experience working within AWS and/or Azure cloud environment.
    • Knowledge of Windows Operating Systems
    • SQL Server experience
    • Knowledge of Macintosh Operating Systems
    • Familiarity with Microsoft Office products (e.g. Excel, Word, PowerPoint)
    Special Skills & KnowledgeProgramming
    • Visual Basic, .NET
    • Windows Server
    • Visual Studio
    • JavaScript 1.8.5 (ECMAScript 5), REST service
    Cloud
    • MCSE / MCITP/MCP/ RHCSA (Red Hat Certified System Administrator)/ VCP (VMware Certified Professional) Azure, OMS, AWS Trained/Certified
    • Cloud platforms AWS, Azure
    • Google Chrome Developer Tools
    Nice to have
    • Scientific knowledge, Chemistry/Biology educational background
    • SalesForce.com
    • JIRA
    • ChemDraw, Signals Notebook
    • Other Database Knowledge: Oracle, Access
    • Networking knowledge
    • Knowledge of IIS or Web technologies
    • Support experience
    Key Competencies
    • Ground concepts of Cloud Computing, AWS, Azure, OMS, (Operations Management System)
    • Superior English literacy and numeracy skills required.
    • Strong verbal and written communication skills required. Ability to effectively communicate with all levels of personnel.
    • Able to perform Tier 1 troubleshooting to manage and resolve support issues.
    • Self-starter, attention to detail.
    • Flexible to cover US or European work hours.
    • Must work well in team environment.
    Key AccountabilitiesStrategic
    • Weekly case reviews with manager and peers.
    • Metric measurements will include customer satisfaction, work quality and knowledgebase contributions.
    Operational
    • Provide electronic support for Desktop Software Products.
    • Answer technical support phone line for Desktop Software Products.
    • Update Support web site with technical information.
    ,

Keyskills :
cloud computingmicrosoft officesoftware supporttechnical supportcommunication skillswritten communicationcustomer satisfactionexcelcloud

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