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Desktop Support Engineer

1.00 to 5.00 Years   Mumbai City   26 Jun, 2023
MOTTO HR CONSULTING (OPC) PRIVATE LIMITED
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    -Responsibilities:
      • Experience in supporting Laptop /Desktop Users
      • Experience in supporting VIP / SR Management users
      • Should have knowledge on installing and troubleshooting of Operating Systems (Windows 10/ Windows 8)
      • Should have knowledge on first level hardware and local network troubleshooting.
      • Troubleshooting of Browser related issues
      • Basic understanding of DNS/DHCP/Windows AD
      • Installation of software
      • Good understanding of supporting Laptop /Tab/iPads as well.
      • Provide technical support to end users on their day-to-day activities
      • Prepare the laptops for the new joiner as per standard.
      • Monitor and perform the Compliance related activities and ensure the required compliance target is achieved.
      • Monitor the mailbox and reply without any delay.
      • Monitor the tickets and ensure timely closure and achieve desired SLA.
      • Should be flexible to meet business need.
      • 24/7 shifts and 6 days working
    Primary Skill Set:
      • Hardware & Networking Concepts
      • Desktop Operating system knowledge
      • Microsoft standard office product knowledge
      • Basic network skill sets.
      • Basic hardware troubleshooting

Keyskills :
troubleshootingdesktop support

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