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Desktop Support Engineer

3.00 to 8.00 Years   Mumbai City   02 Aug, 2023
SURPASSING HR SOLUTION PRIVATE LIMITED
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 1.0 - 3.0 Lakh/Yr
IndustryIT Services & Consulting
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    JOB DESCRIPTION : SERVICE DESK TECHNICIAN
    • Monitors and processes user requests submitted to the IT ticketing system by following the IT Procedure Manual. Completion and closure of all tickets processed and full documentation of the change in the IT ticketing system.
    • Answers inbound phone calls from global users at the IT Service Desk across all shifts to include, opening a ticket on behalf of the user if one hasnt been opened, processing the request according to the IT Procedure Manual, ensuring the user is satisfied with the change and documenting the change in the IT ticketing system and closing the ticket.
    • Provides 1st level technical support by gathering and documenting requests using IT support procedures. Must maintain accurate documentation of requests and follow escalation procedures.
    • Troubleshoot workstations, peripherals and software in accordance with IT work instructions, standards, best practices and security requirements
    • Maintains/develops work instructions for support, maintenance, and installation of workstations
    • Ensures all software license tracking is accurate including keeping track of inventory of company system assets.
    • Is actively involved in opportunities to learn new technologies and processes
    • Is actively involved in improving processes and procedures in order to improve IT efficiency within the organization
    • Provides end user training for applications, policies, and procedures that the IT department is responsible for
    • Reacts to change productively and handles other essential tasks as assigned by the IT Manager Other duties as assigned
    Skills Required :-Installation ( Hardware / Software )Configuration( Hardware / Software )Ticketing ToolsTroubleshootingOutlook Installation / Configuration

Keyskills :
configurationoutlook configurationtroubleshootingticketing tools

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