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Desktop Support Engineer L1

1.00 to 4.00 Years   Mumbai City   26 Mar, 2024
ITSource Technologies Limited
Job LocationMumbai City
EducationNot Mentioned
Salary< Rs 50,000 - 2.5 Lakh/Yr
IndustryIT - Hardware / Networking
Functional AreaEquity Research
EmploymentTypeFull-time

Job Description

    Desktop Support Engineer Responsibilities:
    • Responding to client support requests.
    • Contacting clients to find out the nature of the problem.
    • Traveling to the clients location or connecting via a remote link.
    • Troubleshooting hardware and software issues.
    • Installing and maintaining hardware and computer peripherals.
    • Installing and upgrading operating systems and computer software.
    • Troubleshooting networking and connection issues.
    • Advising on software or hardware upgrades.
    • Providing basic training in computer operation and management.
    • Completing job reports and ordering supplies.
    Desktop Support Engineer Requirements:
    • Bachelors degree in computer science or information technology.
    • Proven work experience as a desktop support engineer or support technician.
    • Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
    • Knowledge of popular operating systems, software applications, and remote connection systems.
    • Ability to solve complex hardware and software issues.
    • Ability to travel and work after hours when necessary.
    • Excellent interpersonal skills.
    • Good written and verbal communication skills.

Keyskills :
desktop supporttrouble ticket management

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