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Job Location | Mumbai City |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Recruitment Services |
Functional Area | General / Other Software |
EmploymentType | Full-time |
This Role Reports to: Business PL Head & Head Corp. QA / Mfg. ExcellenceThis Role Supervises Executives in a role of - Customer Support , Incoming Quality Assurance , In- house Quality Assurance , Product Sourced Quality Assurance.Responsibilities (Indicate Key Deliverables for this position) : Plant Quality - Build QA strategy and its deployment till Improvement Project level. Develop Monthly Score card and strong review mechanism.- Build strong statistical problem- solving approach within QA team. - Continuously interact with Plant & Suppliers to work upon improving Product & Process Quality to improve Customer Satisfaction.- Understand & Analyze Customer Escalations and provide feedback to Plant & Suppliers as well as R&D.- Analyze Cost of Poor Quality in terms of Rejections & Non- Moving Items and suggest corrective actions.- Carry out Warranty Failure Analysis and provide feedback to R&D , Reliability & Plant Teams.- Deploy Daily work management (DWM) and improve Process capability of the processes.- Set up Quality Standards & Systems in coordination with Plant , R&D and Reliability Teams. Strengthen Process , Product and System Audits Vendor Quality- Set up process for assessing quality of Bought Out Items thru Local & International Vendors and methods for continuous improvements. Carry out SQP audits at all vendors. Handhold to achieve and sustain expected scores. Develop Vendor score card and review mechanism.- PPAP implementation at vendor end.Business Corporate Quality- Carry out Branches and Customer visits to understand Customer well. - Analyse Corporate Escalations & provide feedback to R&D , Reliability & plant Teams.- Strengthen QMS and ensure Quality Certifications- Active participation in OpEx Program- Drive Six Sigma Programs ,
Keyskills :
certifiedblackbelt sixsigma blackbelt systemaudit processquality workmanagement customersupport failureanalysis incomingquality qualityassurance qualitystandards processcapability qa qms set ppap opex house vendor tatementsofworksow