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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Roles and responsibilities: Day- to- day Dialer management (Agent, Campaign, Report, Recording & Problem Management) Dialer Performance Optimization Work closely with the Operations/ WFM to understand strategy for programs. Ensure all Dialer related issues/ requests are addressed and escalated to concerned personnel / departments / vendors. Perform daily checklist and review of logs generated by CIM systems. Adhere to QMS and ISMS Policies and Procedures Technical skills: Should have at least 1 year of experience on dialer viz. Aspect, VICIDial, etc. Basic understanding of Microsoft Office Tools viz. MS Office ITIL & ITSM understandingManagement skills: Total Experience: 2 - 3 years Full Time Analysing Skills Problem Solving Technics Good Communication and Interpersonal Skills Good Email etiquettes Good Team Player,
Keyskills :
msoffice problemsolving microsoftoffice dialermanagement interpersonalskills optimizationstrategies wfm qms cim itil itsm isms basic email strategy rec management erf manceoptimization ding perf mance commu