Dialer Engineer

2.00 to 5.00 Years Mumbai City 28 Dec, 2020

Job Location	Mumbai City
Education	Not Mentioned
Salary	Rs 4.5 - 5 Lakh/Yr
Industry	BPO / Call Center
Functional Area	General / Other Software,Embedded / System Software
EmploymentType	Full-time

Job Description

Dear Candidate,Greetings of the day!We are Hiring forDialer EngineerExperience Required : Should have at least 2 years experience on any Dialer. Preferred dialers : Aspect, Vici dial, Cosmocom, etc. 1. Supervise, Design, Installation and Operation of Dialer system.

Day-to-Day CIM management (Agent, Campaign, Report, Recording & Problem Management)
Dialer Performance Optimization
Work closely with the Operations/WFM to understand strategy for programs.
Ensure all Dialer related issues/requests are addressed and escalated to concerned personnel.
Perform daily checklist and review of logs generated by CIM systems.
Adhere to QMS and ISMS Policies and Procedures.

Technical Skills Desired1) Linux,2) SQL,3) PHP,4) MS-office5) WINDOWS - XP, 7,10 Management Skills 1. Good Team Player

Should be proactive in learning and taking initiatives
Excellent time management
The ability to handle pressure and meet deadlines
Very Good English Communication Skills and good E-mail Etiquettes

Regards,HR Team

Keyskills :
windowssqllinuxdialersphpwindows xpdialercosmocom

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Dialer Engineer

Job Description

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