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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
DESCRIPTION About eClerx:India s leading process management and data analytics companies, eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the worlds leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, travel & leisure, software and high- tech. A publicly traded company for 10+ years on India s leading stock exchanges, our 9, 500 employees work globally through delivery centres in India, Thailand, Italy, and US. With revenues of $200 million, eClerx is one the leading innovative business process management companies.eClerx Digital:The digital world is a continuously morphing landscape that is as exciting as it is limitless. And we re here to add to its magic.eClerx Digital is a global digital service provider partnering with the worlds leading brands primarily in luxury & fashion, retail, high tech, financial services, automotive and travel industries. We deliver high impact consulting and value- based production resources to global clients looking to further their digital possibilities.In an essence, eClerx Digital is a guild of 2500+ talented minds spread from Mumbai, Pune & Chandigarh to Verona and Phuket. Replete with a variety of strengths ranging from deep digital expertise to path- breaking support processes. We are here to create value for our employees, customers, clients, shareholders and the world at large.We are looking to add to this talent pool a SCRUM Master and Agile project manager, who will be a key influencer in the way we manage we manage projects.The Ideal Experience Map:Bachelors any specialization with minimum 5 years of relevant work experience. Preferably, candidates with PMP and Agile / Scrum related certifications.Roles and Responsibilities:Knowledge of various well- documented patterns and techniques in the Scrum approachManage Projects with Agile MethodologiesProvide efficiently designed/ customized solutions to meet client expectationsTake onus of addressing escalations, handle support team to ensure faster resolution & improved CEIdentify issues, risks & gaps in processes and deploy apt solutions to improve efficiency / qualityManage operational deliverables ensuring service level agreements delivery are metImplement and follow a robust change management process to ensure governance and standards of the websitesAnalyze and identify team skill requirements and liaise with shared services for conducting trainingsFunctional Skills:Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etcAwareness and experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile GamesPeople Management and Personality Traits:Skilled at facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparencyGuiding the team on self- organizing to fill in the intentional gaps left in the Agile / Scrum frameworksRemoving impediments or guide the team in removing themEngage with key client POCs, realize their goals and needs and identify growth opportunities for accountManage resource schedule and allocation of tasks to the execution teamReview team performance with senior management as well as clients on weekly basisManage project and process collaterals and ensure appropriate staffing by interviewing aspirants for functional skills,
Keyskills :
management mis ustomerrelations customerservice businessprocessmanagement mediaentertainment scrummaster statementsofworksow dataanalytics servicelevel