Director - Account Management

Job Description

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results.Job TitleDirector - Account Management Who is Mastercard Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview This position (Director - Account Management) is part of the South Asia Business Development organization, located out of Mumbai. This role will manage all aspects of the Mastercard relationship with assigned customers in the assigned geography. The incumbent will be required to partner with customer & Mastercard cross functional teams to create and implement impactful payments programs that maximize segment penetration & drive Mastercard and bank revenues.You may be the right candidate if you re a self-motivated, strong on initiative, commercially pragmatic business developer with strong relationship management and influencing skills. Role tMaintain primary responsibility for managing the relationship and profitability of target customers. tBe responsible for all account management/business development activities for customer set. tDesign and execute strategic/tactical plans to enhance customer and Mastercard profitability. tDevelop strong working relationships with key influencers at customer banks and with Mastercard support teams. tWork with Mastercard cross functional teams to identify new segment and product opportunities and develop bespoke propositions to maximize segment penetration. tLeverage all Mastercard brand sponsorship properties, product/services to deliver exceptional customer value. tResponsible for all administrative and operational issues for the target customer set. tManage & develop new and existing products; programs and services, as required. tPerform market research and opportunity assessments on new concepts and ideas. Assess the viability of new products in support of market strategy. tRecommends market strategy including pricing; introduction to market; profit planning; expense budgets; etc. tTake ownership on any customer issue that requires engagement with Operations and Technology, Customer / Product Delivery, Franchise, etc. tSignup new Customers for Mastercard in the assigned geographyAll about you Significant experience in Business Development in the Payments/ BFSI domain required B2B customer management experience will be advantage Self- driven, organized and pro-active Entrepreneurial and commercially focused Strong influencing and negotiation skills Strong relationship, communication, presentation and marketing skills Work well in a small team leveraging colleagues skills Ability to thrive as an individual contributor roleWork experience needed: 12-15 yearsCorporate Security Responsibility Every person working for, or on behalf of Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore it is expected that the successful candidate for this position must: tAbide by Mastercard s security policies and practices; tEnsure the confidentiality and integrity of the information being accessed; tReport any suspected information security violation or breach, and tComplete all periodic mandatory security trainings in accordance with Mastercard s guidelines. NOTE: Candidates go through a thorough screening and interview process. There is no need to include all preferred skills in the job descriptionDue to COVID-19, most of our employees are working from home. We ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we re all in this together.Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodationmastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.,

Keyskills :
Account Managementsouth asianew conceptsmarket researchdigital economyaccount managementcustomer management