Director - Client Operations - Change the Bank

Job Description

*Division: OperationsJob Title: DirectorLocation: BangaloreCompany ProfileMorgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firms employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.As a market leader, the talent and passion of our people is critical to our success.Together, we share a common set of values rooted in integrity, excellence and strong team ethic.Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.One of the largest divisions in the Firm, Operations is the first line of defense for Morgan Stanleys financial and reputational well-being and essential in delivering value to our clients. Operations is responsible for correctly settling and recording millions of transactions per day, identifying and mitigating operational risk, developing strong client relationships and partnering with technology to realize the full potential of IT and Automation. Operations has a world-class team of innovative and dedicated professionals, with a unique vantage point in the Firm interacting with all parts of the business, front to back. The Operations Senior Management team are passionate about our people development and providing best in class employee opportunities through an inclusive, forward-looking environment defined by open communication, collaboration, learning, and proactive career management.Team ProfileISG Product Operations is a world-class global team of dedicated professionals, performing a myriad of functions, all with a common purpose: to manage Morgan Stanleys Clearing and Trading & Client operational processes and deliver value to our clients in a controlled and efficient way. The broad organization partners closely with Sales and Trading to develop and implement new products and services as well as drive efficiency and reduce risk in our processes. At all times we are focused on delivering quality service to clients both internal and external.Team goalThe goal of the Clearing Trade Projects (CTP) Team is to deliver an industry leading Client Clearing service for Listed Derivatives.The role will be to support the business through working closely with the BU and ops line teams to deliver on regulatory requirements and sustain and improve various settlement platforms used by the business.Primary Responsibilities- Own the assigned projects or streams, initiate and coordinate the necessary changes until timely resolution- Create project plan, record delivery milestones in agreement with the IT partners, establish project governance and structure for larger scale change initiatives- Prepare user acceptance test cases, coordinates user testing with all the impacted stakeholders.- Communicate project updates to stakeholders on a regular basis.- Develop strong relationships with IT colleagues to design, develop and implement technology platforms to deliver solutions to these business requirements.- Hold demo sessions and train the users on the newly developed systems and tools before handing it over to the Run-The-Bank Operations team.- Coordinate sign off on requirements- Understand a Software Development Life Cycle (SDLC) and the AGILE approach and how it is applied in the daily change management, *Skills required- Quickly digest new information and learn new businesses and processes- Excellent communication skills- Multi-task and prioritize tasks according to criticality- Solid project management experience- Effectively coordinate individuals in other divisions- Question accepted wisdom and challenge the experts- Manage a diverse portfolio of work across a variety of areas- Deal with ambiguity and decipher business unit lingo- Analyse requirements and determine testing mechanisms- Experiencing of testing in ALM and the AGILE approach and how it is applied in the daily change management.- Prior product knowledge of Listed Derivatives or a similar asset class is preferred but not essential

Keyskills :
software development life cycletest caseslife cyclemusic makinguser acceptanceoperational riskchange managementsenior managementwealth managementproduct knowledge