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DIRECTOR CUSTOMER SUCCESS

10.00 to 15.00 Years   Mumbai City   16 Jun, 2022
Acme Services Private Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryAviation / Airline
Functional AreaOthers
EmploymentTypeFull-time

Job Description

    Dear Candidate,We are hiring forDIRECTOR CUSTOMER SUCCESSJob DescriptionRoles and ResponsibilitiesHire, manage, and scale the Customer Success teamRefine the playbook to onboard and scale-up Customer signedAchieve and exceed revenue targets for the assigned set of clientsImplement best-in-class solutions for driving customer advocacy and strong reference-abilityMotivate and mentor the Customer Success Managers, so they repeatedly achieve individualtargets, implement the playbook, and refine it where requiredInfluence future business value through higher product adoption, customer satisfaction andoverall client success health scoresGuide the team to refine Customer feedback into Product Development use cases, andfurther prioritize them for developmentOwn the overall customer experience and design & standardize the interventions acrossentire customer journey successfully

Keyskills :
customer experienceproduct adoption

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