Director of Security

Job Description

Basic Function:

• Previous hotel and resort security experience preferred.
• Should be physically fit to patrol long distances.
• Able to read, speak and write English.
• Able to formulate and present a comprehensive report.
• Basic computer knowledge.
• Sharp eye for detail and communication skills
• Experienced in CPR, first aid and crowd control.
• Able to cooperate and work as a team player.
• Experienced in Safety and Fire Fighting.

Role and ResponsibilitiesGeneral

• Builds a motivated and skilled team, leads by example and instills a culture of continuous learning and improvement among employees; actively participates in Employee Relations activities and programmes
• Actively plans and manages the career development of every employee through effective coaching, training and by instilling company values; is concerned for employees continuous development and personal growth

• Organizes and manages the department in accordance with company philosophy and policies, maximizing efficiency and productivity and achieving established goals; promotes harmony between departments
• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
• Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals
• Prepares annual plans and forecasts, consistently monitors and manages budgetary goals

Departmental

• Manages and supervises the day to day outsourced security force of the hotel to ensure the safety and security of all guests, personnel and property
• Responsible for writing and implementing the Hotels crisis manual, including Fire & Safety Evacuation plan
• Ensure the hotel security is up to international standards keeping in mind current threat levels in the region
• Write and implement policy and procedures to safeguard acts committed against guests, employees and hotel property
• Ensure proper documentation and recording of all incidents occurring in connection with guests, employees, thefts, bomb threats, civil disturbance, power and elevator failures.
• Ensure the hotel complies with all statutory building local laws and regulations, including elevator operations.
• Conduct monthly fire alarm testing to ensure all systems are operational and in good working conditions.
• Conduct quarterly staff evacuation drills.

Specific Responsibilities and TasksGeneral

• Maintains an organized administration of departmental and personnel records, including rostering and leave planning
• Ensures employees adhere to the code of conduct and grooming & hygiene standards as specified in the employee handbook
• Conducts daily briefing and monthly departmental meeting (with minutes copied to division head) and participates in meetings when invited
• Provides regular and fair performance feedback to employees, formally and informally as appropriate
• Is seen as a hands-on leader, assists employees in crunch times; Walks the talk
• Maintains a clean and orderly work area and ensures tools & equipment are well maintained and in sufficient supply
• Promotes and ensures a safe working environment
• Performs any additional duties as assigned

Departmental

• Ensure Staff are trained in Fire and Safety handling procedures, including AED equipment
• Control the staff entrance and conduct regular on-the spot baggage checks of staff and contractors exiting the building
• Lost and Found Items are recorded and kept safely. Returned to the appropriate guest or employee on a timely fashion
• Maintain a master log for all master keys for the hotel, with proper inventory procedures in place
• Investigate acts of crime committed against the hotel, guests and employees
• Document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements
• Assist hotel management staff in handling of unusual guest or employee problems, disorderly conduct, thefts, suicides, robberies, terrorist activities, power or elevator failures, medical assistance
• Schedule staff transportation in a efficient manner so late night shift and overnight shift staff return home safely, quickly and smoothly without any major inconvenience caused
• Keep abreast of developments within the hotel and community as they relate to security as well as act as a liaison with local law-enforcement agencies
• Make senior management immediately aware of any incident responding to the hotel
• Perform any additional tasks requested by the management of the hotel

Skills and Abilities:Special Requirements:

• Has 4 to 5 years of relevant experience in hotel security
• Possesses excellent English,
• Experienced in firefighting, crowd control and first aid trained.
• CPR certification preferable
• Knowledgeable of statutory building local laws and regulations

Education:

• Graduate from recognized university

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Keyskills :
hotel managementfire alarmcode of conductsenior managementfirst aidemployee relationspersonnel recordsfire fightingwinning others overcrowd controlcorporate liaison