Director, Process Excellence - BPO/Shared Services

Job Description

* 48,000 people. 49 countries. Over 120 office locations. We re not just engineers. We re a global team of data scientists, consultants, construction workers and innovators all working to create a better tomorrow. Every day, we help customers in energy, chemicals and resources get one step closer to solving our planet s toughest issues. Climate change. The energy transition. Digital transformation. And how we can deliver a more sustainable world. Whatever your ambition, there s a path for you here. And there s no barrier to your potential career success. For more information, visit Worley.com Key Accountabilities Strategy: Collaborates within Process team to establish an effective framework that includes vision/strategy, governance, service delivery framework , Quality assurance and standard processes over the end-to-end process, ensuring adherence to overall Continuous Improvement Strategy. Work on minimizing process variations and make processes predictable and reliableLeadership: Takes responsibility for overall governance and documentation of processes. Monitors global compliance with established processes, and provides recommendations to improve overall process efficiency, standardization, and compliance, including technology advancementsChange Management: Supports change management activities by documenting process changes and providing overall quality and assurance governance with support from the Quality Manager and MIS lead. Engaging with Functional process team and work on project that improve Functional processes and drive valueBusiness Process Management: Applies knowledge acquired on business process modelling notations to document processes, develop BPM project plans and facilitate working groups throughout all phases, contributes towards solving process-related challenges, mapping out any existing processes in the organization and designing new ones towards achieving greater efficiency and effectiveness This person will be driving transformation, business reporting, business excellenceProject Management Direct the project at multiple levels; integration of all projects to deliver the Shared Services strategy, implementation of all functions of project management, and supervision of the project through its development stages, maintaining clear links between activities and value drivers, including recommending the right resource-allocation trade-offs when required Own the project schedule and develop project execution plan which allows execution in a logical sequence. Including change management.Governance: Takes responsibility for the governance of process execution, quality control and assurance by controlling, monitoring, measuring, executing, designing, and evaluating business processes. Designs and implements health metrics and KPIs to monitor data integrity, processes and systems and to identify problem areas and compliance issues. Benchmarks performance against industry best practicesPeople Management: Monitors professional development and staff productivity to ensure training, professional development and resourcing needs are met. Actively participates in coaching, mentorship and succession planning for talent development. Ability to motivate, counsel, and constructively deal with people at all levels, * Job Specific Knowledge / Experience
• Must have 15+ years of overall experience in Business Excellence under BPO or Shared Services industry. Understands offerings like Customer Operations/ Information Technology/ Finance and Accounting/ Networks/ Human Resource Services
• Minimum 5 years in a leadership role
• Experience in Business Transformation
• Master Black Belt Trained or Certified with relevant experience in RPA, workflows, tools
• Project Management and Program management experience
Education Qualifications, Accreditation, Training
• Graduate of a Bachelor s degree
• Trained in business process management
• Expert level knowledge of tools to collect, aggregate, segment and analyze data e.g. MS Excel
• Knowledge of MS PowerPoint, MS Project, and MS Visio
• Well versed with various Process Improvement frameworks, ie., Lean Six Sigma, BPMS, Six Sigma (DMAIC)
Skills
• Strong leadership; highly analytical, data-driven and resourceful
• Ability to actively engage stakeholders, customers and staff to ensure processes are executed consistently
• Ability to manage multiple priorities and thrive under tight deadlines and high-pressure situations
• Ability to design and deliver transformational initiatives
• Excellent interpersonal communications and negotiation skills
• Proficient at communicating conclusions to leadership in concise manner
• Ability to lead teams in a matrix structure
People Skills
• Interpersonal: Builds appropriate, constructive, and effective business relationships throughout the organization; uses diplomacy and tact; is approachable; communicates clearly, accurately, and consistently both verbally and in written matters. Employs the principles of active listening and encourages feedback from others.
• Teamwork: Enjoys working in a small high calibre team with high visibility to senior stakeholders. Able to work and liaise with multiple teams and stakeholders, deal with strict deadlines, able to prioritise workloads and help other team members to achieve team goals.
• Action Orientation: Achieves results set by self and others, meets timelines, pushes to achieve stretch goals, and demonstrates enthusiasm, persistence and tenacity. Breaks down work into executable tasks.
• Intellectual Capacity - Deals with new concepts and complexity comfortably. Examines problems carefully and thoroughly and understands their interdependencies. Can pull information and ideas from many sources and see the importance of many factors.
• Build relationships with other Division and Corporate resources in order to support identification, review, prioritization and execution of key improvements opportunities/projects to drive results
Flexible Working Arrangements
• Role coverage: SSC-India Hub
• Role: Full time
• Flexible working arrangement: Remote or Working from home allowed
• Business travel: 0-10%
What we offer you Providing an agile culture and challenging work opportunities results in a positive work environment. Our people enjoy competitive compensation packages and a fun, personal, collaborative and safe working environment. We value equal employment opportunity and are committed to promoting fairness, equality and diversity. Our policy is to conduct background checks for all candidates who accept an offer of employment with us. If you have the passion and talent to keep up, its time to test the limits of what you can become. Find your future with Worley.

Keyskills :
lean six sigmabusiness process modelingequal employment opportunitysix sigmams projectblack beltnew conceptsproject plansdata integrityquality control