hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Director Service Delivery

15.00 to 20.00 Years   Mumbai City   17 Aug, 2021
ZETA MAINFOREST
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedia / Dotcom / Entertainment
Functional AreaSBU Head / CEO / Director,General / Other Software
EmploymentTypeFull-time

Job Description

As a Director Service Delivery the Zeta Production Engineering & Operations team you will work with DevOps and Engineering practitioners to monitoring, detecting and resolving mission-critical Infrastructure, Cloud platforms, Micro-services, Tools and processes that will ensure the highest levels of Availability and Reliability of all our services offered to Customers before they become Customer and Availability impacting.What the role is like

  • Building strong customer relationships across Zeta and its partners.
  • Providing effective leadership to the team, while fostering a culture of accountability, efficiency, pushing stakeholders, high-performance, and ethical behavior.
  • SPOC for all engagements Client communications with Technical, Business and Sr. Mgmt./CXO level teams at for HDFC
  • Collaborate with leadership to harvest customer engagements.
  • Work with leadership team and provide expert counsel and guidance on operations, technology and delivery.
  • Define solution and decide the delivery method and execute with appropriate delivery management methods and quality gate processes.
  • Building strong internal relationships and collaborating cross-functionally to drive readiness for handling all changes, proper handover, training and other associated actions.
  • Jointly work with the Product Engineering Team and parent organisation for new
  • Compliance as per the agreed terms and conditions Related to business applications, data, day to day operations, enhancements, security, customer audits, mandates etc.,
  • Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate
  • Accountable for the resolution of operational problems and issues that impact service delivery in all service deliverables
  • Will be accountable for CSAT, ESAT & FTR.
  • Ensure new services are successfully integrated into steady state with minimal impact to existing customer service levels
  • Acting as an escalation point and provide expertise to ensure delivery quality for all services.
  • Maintain integrity, security confidentiality of all sensitive information and the physical security of the delivery network infrastructure
  • Drive adoption of new tools and technologies to capture key implementation artefacts for customer engagements.
  • Lead a culture of continuous improvement and innovation; maintain strong knowledge of current and emerging technologies.
  • Create a culture of nurturing enviable technology teams.
  • Partner with business leadership to help define and implement an integrated agenda, constructing a common platform to support a diverse and evolving product suite.
  • Provide the customer insights and strategise operations and delivery for the future.
  • Stakeholder meetings as required operational review meetings
  • Review customer feedback with team Support new business development.
  • Support account mgmt on any new business opportunities, if required for POs/Invoicing/Payments.
  • People development and structure for the team, R&R Definitions for the team
What are we looking for in the candidates
  • Experience 15-20 years
  • Certification on one Cloud Technology is good to have.
  • Excellent leadership and customer service skills.
Zeta is on a mission to make digital payments easy, inclusive and valuable for corporations, banks, merchants and users everywhere. Its payment platform was created around a key idea that spending and receiving money should be easy, fast, and trouble-free.Zeta s offerings include (1) a full stack, cloud native, api first banking platform including a digital core, switch, payment engine and front-end experiences for issuance and management of credit, debit and prepaid products that enable legacy banks and new age fintech institutions to launch modern retail and corporate fintech products. and (2) Digitised solutions to enterprises such as employee gifting, a Travel and Expense reimbursement platform and a Rewards & Recognition platform. Zeta s platform accelerates the phenomenon of digital native neobanking , unbundling and rebundling of banking and invisible payments . The platform enables the new-age financial institutes to have faster go-to-market, enables the existing financial institutes with the much-required capabilities to partner with the FinTechs and to offer a suite of modern banking experiences.Zeta is founded by Bhavin Turakhia and Ramki Gaddipati. Bhavin has also been the Founder/ Co-Founder of Directi, Radix, Ringo, Codechef, and Flock. Zeta products have been recognized as the Best Prepaid Card in 2018. Zeta is recognized as the Fastest Growing Company of the Year, Fin-tech Rising Star Award, and India s Most Innovative Top 50 Product Companies by various trade journals. Zeta is a PCI DSS, ISO 27001, and SOC 2 company.Zeta has been valued at $1.45 billion in a recent fundraising round from Softbank. Zeta s platform is in use by 3 million users and by financial institutes across 4 countries.,

Keyskills :
customer auditsnew business opportunitiessteady statepci dssnew businesscustomer serviceservice deliveryiso 27001modern retailphysical securitynew agefront endpeople development

APPLY NOW

Director Service Delivery Related Jobs

© 2019 Hireejobs All Rights Reserved