EA - Ops Manager

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesStrategy

• Work closely with VP, EAS to drive quality service delivery and standards in EAS
• Ensure adherence to EAS department operating instruction (DOI) and all relevant risk, regulatory/compliance, financial, policies/processes and controls for the services
• Develop relevant playbooks for EAS
• In partnership with Right-shoring Enablement (RSE) team, ensure availability of EAS members in the local footprint to support pipeline of services

Operations

• Work closely with Executive Assistants (EAs) to ensure quality service delivery in services rendered to Service Recipients, including planning backup resources
• Monitor closely, the development, implementation and performance of business-critical topics.
• Design and ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.
• Provide support to ensure delivery of objectives in responsibilities of governance, people, financials, regulatory, audits and communications.
• Provide or work with various teams in the preparation/provision/review of useful management information (metrics/reports) which provide overall progress and performance status of GBS - including production huddles, regular updates on key/major happenings and strategy reports and responses to regulators and auditors.
• Produce timely management reporting including documentation, decks and any other essential business performance statistics to facilitate business and operation monitoring, review and planning.
• Conduct service review meetings with service recipients

Service Delivery (refer JD of Executive Assistants for specific details)

• Mailbox/Calendar management
• Meeting/Event management
• Travel and Expenses (T&E) management
• Administrative activities
• Third-party supplier and/or vendor management
• Recruitment and onboarding support
• Service management

Project and Change management

• Manage and maintain Business as usual (BAU) capability during the Change Process.
• Provide subject matter expert advice, guidance and support to the project managers on managing change.
• Review new business requirements and provide solutions where required.

Financial Performance

• Implement adequate financial controls of EAS budgets management of costs and recharges, in contribution to the business strategies and plans.
• Drive continuous improvements in Productivity and Cost efficiencies.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

People and Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with stakeholders and partners.
• Embed the Group s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among colleagues to form part of the culture.

Others

• Special assignments GBS representative or point of contact, for any strategic, tactical or local projects impactful to improving GBS services, on an as-required basis.

Key Stakeholders

• Close working relationship with Human Resources, Right-shoring Enablement as well as Local Leadership Council and/or Leadership Team members in the GBS location
• Establish a working rapport with Governance, Business Resilience and Compliance colleagues to seek relevant guidance on the subject matter.

Our Ideal Candidate

• Bachelor s Degree / Graduates from a recognized university.
• 2 3 years relevant experience as a People Manager and operational management.
• Excellent networking and communication skills, with ability to influence and manage stakeholders from various backgrounds, preferably with international exposure.
• 2 5 years relevant experience as an Administrative Assistants in an international firm.
• Any secretarial course / certification will be an added advantage.

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
service deliverymanagement reportinghuman resourcesbusiness requirementsoperation monitoringbusiness resiliencenew businessproject managerscommunication skillscode of conductpersonal responsibility