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End User Services Solution Architect

2.00 to 4.00 Years   Mumbai City   06 Apr, 2020
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Job Title: Pre-Sales Solution Architect, End User ServicesThe focus of your role within Capgemini, what you do:The Pre-Sales Lead Solution Architect is a core member of the Sales Pursuit team and leads a team of solution architects and subject matter experts in the development of a solution proposal response to prospective Clients throughout the sales cycle (including RFI, RFP).This is a role with Capgemini s Cloud Infrastructure Services business unit which is integral to supporting our sales organization in linking our Client s mission, business strategy and processes to their IT strategy and showcasing their journey from ideation to execution.Key accountabilities include:

  • Driving the Solutioning activities for medium large complex deals ( 30M+ TCV) focused on End User Services transformation and run (Workplace, Service Desk, Onsite support, Audio & videoconferencing support) with potentially other towers such as Datacentre services, Security and Service Management/Service integration
  • Define solution vision, value proposition and transformational direction for leading-edge End User solutions, building on the synergies and benefits across Capgemini service offers
  • Provide detailed costing and transformation planning of the proposed solution, contribute to translation into client pricing
  • Drive the translation of complex business initiatives into innovative and highly automated solutions to respond to common workplace challenges, ensuring consistency across traditional solution boundaries,
  • Work with Business Stakeholders and Project Managers to understand inefficiencies in clients existing End User services environments and Service Desk, Workplace and deskside support services and recommend solutions to drive improvement, cost saving and improved user experience
  • Integrate the component parts of the End User solution to ensure these create a compelling, consistent and joined up solution through Transformation and into Run
  • Attend client workshops, presentations and technical discussion to clearly articulate and explain the end to end proposal and the business benefits and transformation approach of the proposed solution
  • Provide expertise on commercially structuring deals to achieve client s business objectives, differentiate from our competition and manage risk during Transition and Delivery phases.
  • Strong understanding of end user market trends and ability to differentiate from competitors
What you bring:
  • Recent experience in working for a Tier 1/2 Technology Services Provider or niche End User services provider in a pre-sales solutioning role
  • Proficient in the Pre-Sales Solutioning Process lead by 3rd Party Advisors (e.g. ISG, PWC)
  • Prior experience in solutioning the End User tower from build to run within a large multi tower outsource
  • Prior experience leading, costing and implementing large End user services pursuits with a large technology transformation, Managed services and automation components including: Office 365 and its components Messaging, Skype for Business , SharePoint online, Yammer, OneDrive etc, Windows 10 upgrade, SCCM, Intune, MDM, VDI (Citrix & VMware), XenApp, AppV, BYOD, chat bots, directory services, application packaging, application compatibility testing, PC backup, evergreen workplace environments and service management processes
  • Strong leadership skills and experienced in leading diverse and globally distributed teams
  • Demonstrated ability to communicate (written & verbal) effectively and influence at CxO level
  • Relevant experience and/or Certification would be advantageous
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Keyskills :
javacustomer relations salesit strategy cost savingservice desk onsite supportmanaged services

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