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Job Location | Mumbai City |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Telecom / ISP |
Functional Area | General / Other Software |
EmploymentType | Full-time |
1. To ensure First level proactive and reactive maintenance isbeing done regularly and prioritize faults to meet SLA2. To handle emergencies and if required coordinate with second leveloperations and investigate faults/cause related to system/networkproblems.3. Dealing with complaints and escalations raised by end-customerOperations/CC center4. To handle and analyze Trouble Tickets and recommend timely actionsand solutions to Trouble Tickets when necessary, 1. To guide engineers for configurations, fault management andtrouble shooting2. Proactive Problem Identification and Perform Access Database Audit3. To predict man-power requirements and delegate the tasks efficientlywithin the team so as to meet SLAs well within the time limits4. To guide engineers for configurations, fault management and troubleshooting5. Proactive Problem Identification and Perform Access DatabaseAudit6. To predict man-power requirements and delegate the tasksefficiently within the team so as to meet SLAs well within thetime limits7. To guide engineers for configurations, fault management and trouble8. Proactive Problem Identification and Perform Access Database Audit9. To predict man-power requirements and delegate the tasks efficiently
Keyskills :
fault managementslasaccessdatabaseengineersmanagementmaintenanceFault ResolutionTeMIPFCAPSInfoVistaMarconiNGOSSFault AnalysisWLR3Service AssuranceService ImprovementService Level ManagementCOPCOLA