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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Leading the team of Wireline Service desk advisors and ensuring theroster schedules, occupancy levels & floor SOPs are adheredEnsuring that an exceptional service is delivered to customers through awell-groomed team of advisorsEnsuring that the advisors are well trained in troubleshooting all thequeries, request and complaintsResponsible for end-to-end managing the team with utmost utilization ofresources basis skill set, availability and capacity.Engaging with Manager and other stakeholders to ensure the smoothrunning of service desk, Team management skills, Problem Solving Ability, Target orientation,Telecom and Technical Product Understanding
Keyskills :
salescustomer relationsslaqualitycoachingservice deskproblem solvingmanagement skillstarget orientationsetwirelineoccupancymanagement