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Executive, Credit Card Centre

1.00 to 2.00 Years   Mumbai City   13 May, 2021
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesBusiness and Service Delivery

  • To ensure professional, efficient and quality service to customers
  • ,
  • To meet business objective, services standard & customer retention targets
  • ,
  • To execute / handle Customer instructions and requests
  • /
    • Application, enrolment
    • ,
    • Fulfilment services
    • Fee and finance charge waivers
    • Account maintenance
    • Material requests
    • Program benefit redemption requests
    • /
  • To ensure efficient problem and complaint resolution
  • To cross-sell additional bank s products and services
  • To capture customer feedback for future improvement
  • To capture the nature and result of customer contacts
  • To perform attrition gating.
  • ,
  • To meet productivity standard.
  • To acquire product knowledge and service skill through staff briefing and coaching from supervisor
  • ,
  • To acquire multi-skill for supporting multi-product targets
  • / /
  • Using the Need Base Conversation to discover customer s hidden needs
  • Need Base Conversation
  • To comply with Group Code of Conduct
  • To comply with the control requirements in the laid down procedures or Manual relevant to your job responsibilities in the Contact Centre.
  • To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.
  • ,
  • To comply with all relevant policies and procedures covering regulatory, local and group requirements.
  • , ,
Our Ideal Candidate
  • College graduate or above
  • Having 1-2 years customer service or sales working experience preferable, potential fresh graduate with major in Finance/Management/English or other related are welcome as well
  • 1-2 , / /
  • Excellent in Cantonese speaking without any accent
  • Good command of both oral & written English, those who passed CET-4 or CET-6 are preferable
  • , CET-4 CET-6
  • Proficiency in computer usage
  • Strong interpersonal and communication skills
  • Able to work under pressure & willing to take challenges
  • &
  • Sound working attitude with strong drive
Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
code of conductcustomer serviceproduct knowledgecustomer retentionworking experienceturnsalesbrand

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