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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
To ensure professional, efficient and quality service to customersTo meet business objective, services standard & customer retention targetsTo execute / handle Customer instructions and requests/Application, enrolmentFulfilment servicesFee and finance charge waiversAccount maintenanceMaterial requestsProgram benefit redemption requests/To ensure efficient problem and complaint resolutionTo cross-sell additional bank s products and servicesTo capture customer feedback for future improvementTo capture the nature and result of customer contactsTo perform attrition gating.,To meet productivity standard.To acquire product knowledge and service skill through staff briefing and coaching from supervisor,To acquire multi-skill for supporting multi-product targets/ /Using the Need Base Conversation to discover customer s hidden needsNeed Base ConversationTo comply with Group Code of ConductTo comply with the control requirements in the laid down procedures or Manual relevant to your job responsibilities in the Contact Centre.To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.,To comply with all relevant policies and procedures covering regulatory, local and group requirements., ,Our Ideal CandidateCollege graduate or aboveHaving 1-2 years customer service or sales working experience preferable, potential fresh graduate with major in Finance/Management/English or other related are welcome as well1-2 , / /Excellent in Cantonese speaking without any accentGood command of both oral & written English, those who passed CET-4 or CET-6 are preferable, CET-4 CET-6Proficiency in computer usageStrong interpersonal and communication skillsAble to work under pressure & willing to take challenges&Sound working attitude with strong driveApply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,
Keyskills :
customer serviceproduct knowledgecustomer retentionworking experienceturnsalesbrand