FMIS Technical Analyst

Job Description

The Role Responsibilities

• To provide 1 st & 2 nd technical support for all Financial Markets business products and infrastructures (Desktop, Server, Dealer Telephony & Market Data).
• To prioritise resources to ensure services are delivered according to severity and urgency.
• Problem and change (Scheduled change & SRM) management outstanding problemchange management, call logging, call trends, call reporting including high severity problem control. All Remedy related initiatives and updates. Ensuring standards are adhered to, or dispensations raised.
• To apply knowledge of IT, Financial Products and Best Market Practice to ensure that SCB achieve the best possible return for any investment made within the following arenas; networks, market information systems, services and communications.
• To plan, implement and subsequently maintain efficient, cost effective and highly resilient front office production systems (Infrastructure and Applications) and services to Group Audit and IT Technical Standards for Financial Markets businesses.
• To ensure processes, guidelines and procedures are in place and enforced for quality in installation, running, operating and support of all standard desktops, servers, local and wide area networking infrastructure, legacy systems and email system.
• To create and present written and verbal proposals to IT and business resources to ensure all work-undertaken meets budgeted costs and Group Standards.
• To assist in new implementations or upgrades to existing systems, including project management, tracking and reporting
• To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster.
• Responsible for the enforcement of global strategies and standards in all Financial Markets locations including ensuring risk / compliance, processes / procedures and security / build standards are followed
• Risk management control, KCSA assistance, SIP initiatives and reporting, including Technical audit compliance, directly and indirectly.
• Review current consumption level on subscription service and terminate wastage to achieve cost avoidance
• To Support FM New Business Integration and Growth. Actively involved in key projects and acquisitions.
• Project delivery into the FM business to schedule, to budget, to agreed standard
• Accountable for the implementation and ongoing verification of Security patch s (OS and Virus) within SCB locations.
• Protectors of the local environment, including responsibility to ensure safe and tidy IT installations and cabling, local regulatory compliance, health and safety adherence etc
• To ensure that technical solutions proposed satisfy both the immediate and long-term needs of the business and ensure adherence with the Group s technical and security standards in all aspects of the team s activities.
• Manage high severity problem co-ordination with local vendors / resources and ensure ITSC s are updated with relevant information.
• Ensure relevant Post mortem attendance and ownership of actions.
• To ensure that technology related audit are completed successfully and technology plays a vital role in business related audit for handling IT related matters.
• To raise risks in the appropriate forums and follow ORMA.
• To provide Financial Markets support for the following Applications and Services :-
  • All Thomson Reuters/Bloomberg/EBS Applications, including Market Data applications,
  • Deal Browser and associated trading applications
  • All Front Office voice technologies, including dealer boards, voice recorder & intercoms
  • Email and Instant Messaging, File Server and Desktop backup
  • Windows 10 environment

Strategy

• To plan, implement and subsequently maintain efficient, cost effective and highly resilient front office production systems (Infrastructure and Applications) and services to Group Audit and IT Technical Standards for Financial Markets businesses.
• To assist in new implementations or upgrades to existing systems, including project management, tracking and reporting
• To ensure that technical solutions proposed satisfy both the immediate and long-term needs of the business, and ensure adherence with the Group s technical and security standards in all aspects of the team s activities.

Business

• To be part of the global service quality assurance (SQA) virtual team and the stream evaluates current processes and defines new ones, identifies tools needed to enhance productivity and facilitates the generation of performance and productivity reports.
• Validation of TS monthly performance and productivity reports. Defining and continually refining the FM incident management (Remedy) and service request provisioning process. (RMS)
• To create and present written and verbal proposals to IT and business resources to ensure all work undertaken meets budgeted costs and Group Standards.
• Protectors of the local environment, including responsibility to ensure safe and tidy IT installations and cabling, local regulatory compliance, health and safety adherence etc
• Manage high severity problem co-ordination with local vendors / resources and ensure service desk is updated with relevant information.
• Ensure relevant Post mortem attendance and ownership of actions

Processes

• To ensure processes, guidelines and procedures are in place and enforced for quality in installation, running, operating and support of all standard desktops, servers, local and wide area networking infrastructure, legacy systems and email system.
• To maintain an expert knowledge within the team of technology and industry trends in relation to Business requirements and the direction of the Group.

People and Talent

• To manage vendors including onsite support engineers (OSV) who are responsible for the ongoing support of the Financial Markets businesses to ensure a secure, stable and highly resilient Environment.
• To run required team meetings and output the required reports.
• To cover the regional manager should he/she be on block leave or otherwise unavailable.
• To help the regional manager structure succession planning at all levels in the team.

Risk Management

• To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster.
• Responsible for the enforcement of global strategies and standards in all Financial Markets locations including ensuring risk / compliance, processes / procedures and security / build standards are followed. Ensuring standards are adhered to, or dispensations raised
• Risk management control, KCSA assistance, SIP initiatives and reporting, including Technical audit compliance, directly and indirectly.
• Accountable for the implementation and ongoing verification of Security patch s (OS and Virus) within SCB locations.
• To ensure that technology related audits are completed successfully and technology plays a vital role in business related audit for handling IT related matters.
• To raise risks in the appropriate forums and follow ORMAF Operational Risk Management & Assurance Framework.

Our Ideal Candidate

• Bachelors in Engineering
• Technical and IT Operations certifications preferred
• 10+ years of overall experience with at least 5 years in technology & integration
• Knowledge of wholesale bank services that includes FX, MM, FI, Commodity, Equity Derivatives and Quants products
• Understanding of the end-to-end IT infrastructure that supports the wholesale bank services, including mainframe, mid-ranges, client-server, networking, telecommunications
• Minimum 2-3+ Yrs knowledge experience in managing IT support, operations, and project implementations in a wholesale bank environment including trading room.
• Strong knowledge of e-business trading tools
• Strong PC / Server applications skills
• Strong knowledge of market information systems and services
• Strong knowledge of Dealer Voice systems
• Clear understanding of IT security policies.
• Strong understanding of telecommunicationsnetworking
• Knowledge of technologies and industry trends in relation to business requirements, and the direction of the Group.

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Keyskills :
sqljavatroubleshootingenvironmentsql servercode of conductoperational risk managementit supportit securitymarket datafile serverfront officeservice desknew businesscall loggingit operations