FMO Performance Manager

Job Description

• Lead and coordinate the hiring, operations efficiency, right shoring planning cycles in line what is required to deliver on targets from Group Finance & our business partners
• Lead timely review of people footprint, spans and layers, location strategy and delivery of saves against efficiency road map
• Analyse and together with the business drive down operations cost against revenue by client, market and product for FSS
• To lead on the development and implementation of policies for business planning and performance
• Manage foot print for the Operations teams, at countries and GBS seeking operational efficiencies to drive the JAWS ratio as directed by Group Finance.
• Represent Global Operations at any relevant Operations related committees as required
• Regular review of business performance metrics Cost per transaction and take appropriate steps with relevant teams (Group, Region & Country) immediately upon detection of anomalies.
• Design and implementation of Transparent Performance Metrics in line with strategic plan to monitor and support functions to deliver on their hiring and people footprint

Business Efficiency, Growth, and Performance Measurement

• Oversight of FMO hiring and capacity initiatives to realize scale and support growth
• End-to-end oversight of realization of efficiencies in HC and non-HC saves, ensuring benefits are effectively realized into cost reduction/avoidance
• Oversight of monthly Business efficiency and hiring reporting to MT. Ensuring discipline and due process for timely delivery against performance targets through effective & regular engagement with Regional & Functional operations heads.
• Ensure that issues are escalated in a timely fashion, with clear actions with timelines and ownership to remedy such escalations are agreed and close accordingly.

Stakeholder Management

• Building strong, influential & trusted stakeholder relationships at all levels; with focus on senior group level stakeholders and our business partners
• Act as a conduit between all key stakeholders and the MT to ensure that our FMO agenda is delivered effectively despite potentially conflicting agendas & priorities of our stakeholders.
• Effectively communicate hiring, delayering and organisaitonal changes, and progress through regular face to face engagement & timely communication (e.g. via email, townhalls, MT meetings)
• Responsible for creating a FMO stakeholder engagement plan & ensuring that this is delivered against

Regulatory & Business conduct

• Create a climate where risk issues are surfaced without fear and resolved as part of our culture
• Balance business performance delivery and cost management constraints with risk and control matters to ensure that they do not materially threaten the group s ability to remain within risk appetite
• Display exemplary conduct and live by the Group s Values and Code of Conduct
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Lead the oversee the SS tail client review to achieve the outcomes set out in the Bank s Conduct Principles: such as Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Operations Heads; Finance Head; Country / Regional Operations teams; Country / Regional Business teams
• COO, Product, Business Finance, Operations Finance for premises, hiring, delayering

Other Responsibilities

• Leverage the opportunity provided by Corporate Social Responsibility to enhance the Group s internal and external reputation and indirectly influence the bottom line.
• Promote the Group s brand and Here for good with employees, clients and regulators.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Maintain effective communication with key stakeholders, including regulators and staff.

Our Ideal Candidate

• Academic or Professional Education/Qualifications; University educated
• Business Facilitation
• Manage Change
• Management of Frontline Risk
• Business Governance & Support
• Strategy & Business Model
• Service Delivery & Operations Product Specific

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Keyskills :
customer servicedeliverygpslogisticsmiscorporate social responsibilitydue processcost managementbusiness financebusiness planningglobal operations