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Fraud Case Analyst

1.00 to 3.00 Years   Mumbai City   04 Apr, 2019
JPMorgan
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
Industryanking / Financial Services
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

This position is part of Consumer & Community Banking FCPS (Fraud & Customer Protection Services) Operations Strategy team. FCPS consists of 14,000+ employees in Fraud Prevention and Claims & Dispute Call Centers located across domestic and international locations. The Fraud Case Analyst conducts moderate to complex analysis to identify fraud trends, customer experience opportunities and fraud loss mitigation. Position will primarily be responsible for developing strategies and rules to identify emerging fraud trends early-on and partner with Risk Management to implement those strategies or rules to prevent fraud losses, Case Analyst must be able to identify, track, and provide solutions for large-scale compromises & emerging fraud trends and build compelling, detailed recommendations to change business practices. Position requires to work intensively with disparate data sources, compile and present findings to partners and senior management.Responsibilities:

  • Work with partners to identify opportunity to minimize losses while ensuring positive customer experience
  • Size and quantify the opportunity areas and prioritize the tasks
  • Build rules and strategies to identify compromises and fraud trends proactively
  • Prepare the powerpoint slides summarizing the findings, present them to stakeholders, get agreement on next steps and implement strategies
  • Conduct post-implementation read to understand impact of changes
Qualifications
  • Bachelor s Degree and 3+ years of related analytical work experience or Master s Degree in quantitative discipline
  • 1+ years experience in developing statistical predictive models such as logistic regression, decision tree etc.
  • Minimum two years of Financial Services Industry experience preferably with demonstrated knowledge of how the bank s products, procedures and processes can be manipulated by criminals
  • Experience in changing a major business process based on root cause analysis
  • Experience in knowledge of how inbound and outbound call-centre technology work is preferred
  • Strong analytical, interpretive, and problem solving skills, which will require interpreting large amounts of data and its impact in both operational and financial areas required
  • Effective presentation and written communication skills, specifically the ability to create materials and lead discussions with executives on complex business issues
  • Must be adaptable to changing work priorities to address fast-moving fraud trends
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Keyskills :
javamitigation problem solvingoperations ms office

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