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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Operations Management / Process AnalysisSales / BD |
| EmploymentType | Full-time |
Junior Salesforce Administrator, MumbaiAbout this Job:The Junior Salesforce Administrator will be responsible for supporting the Salesforce Administration team in handling user support needs and maintaining our mission-critical CRM System in a global organization. This individual will work with Salesforce users and stakeholders from across the company, providing support and enhancements wherever needed. The ideal candidate will possess strong technical skills that can be applied to Salesforce and other applications or processes that interact with the system. This person is a self-starter who is passionate about learning and has a desire to join a growing team within a large organization. The candidate will have the ability to excel while multitasking in a fast-paced environment to provide a positive impact across the organization.Responsibilities: Learn and maintain a thorough knowledge of Salesforce and systems including best practices and processes having an impact on the application Help Salesforce Admin team utilize Salesforce abilities to meet the CRM objectives and needs of all departments in a global organization Maintain high standards of excellence for business-critical processes and systems Work closely with Service Desk and team members to provide timely, efficient and professional support. Able to identify, troubleshoot, diagnose, and resolve technical problems Help maintain the operational integrity of production systems. All systems changes are documented and deployed as prescribed by the Change Management process and corporate security programs Participate in data governance initiatives to drive consistent and proper handling of data inside the platform and across the business Evaluate and recommend policies and procedures Handling Cases for Sales Cloud, assisting and resolving support requests from Commercial.Users and enable quick and accurate resolution, This is the most critical of aspects to the role and the ability to troubleshoot and providing resolution is highly preferred. Assist with various projects as directedContinuous improvement via self-learning, training, conferences, and certifications to stay abreast of technology advancementsQualification: 1-2 years of experience with Salesforce Administration, Admin Certification a plus Excellent critical thinking, problem-solving, and analytical skills with keen attention to detail Strong verbal and written communication skills including the ability to effectively collaborate with a diverse group of people globally. Must be capable of collecting information from multiple sources and integrating the information to find creative ways to meet the business needs Ability to effectively prioritize and execute tasks in a high-pressure and ever-changing environment and must be able to manage multiple requests at the same time Ability to learn quickly and be comfortable asking questions and seeking answers Strong team player, ability to lead peers in the accomplishment of common goals Ability to interact with business users and translate business needs into solutions,
Keyskills :
service deskuser support consumer goodsdata governance technical skillschange management analytical skillscritical thinking