Global Collaboration Services Lead

Job Description

The position identifies and right sizes the advancement of collaboration services and technologies. Mondelez has heavy investments in the Microsoft O365 suite and Skype/Teams infrastructure, the candidate will be responsible to ensure the return on this investment is maximized and users productivity is improving. Collaborate across regions and share and develop best practices in a Global delivery model. This individual will work closely with the collaboration Architect, peers in Desktop and EUC, Security operations team, Onsite services and Network teams. Main Responsibilities :1. Acts as the global service owner and lead for the following services and technology - O365, Skype, Teams, Email, Sharepoint, Video, Broadcast, Fixed Telephony is accountable for ensuring 99% business uptime across these services and owns the strategic initiatives and road maps in this domain. Coordinates and manages escalations and critical issues2. Is responsible to maintain the current lines of services and offer Mondelez users with latest thinking and delivery of new service lines. Expanding and leveraging fully the investments in Microsoft technologies.3. Manages approvals and exceptions for Software launch and policy approvals like EUC and Peripherals purchases4. Manages the Global budget; Costs spending are tracked and monitored. Delegates where appropriate the costs management to his team. Has ability to run projects to achieve financial targets and champions cost ownership and policy adherence.5. Influence and guide business process owners in leveraging latest innovation and adoption of new technology to maximize business value. Liase and manage works council approvals for collaboration technologies.6. Maintain a high standard of ITIL service management criteria across teams and vendors, Enforces IT Services Management Processes and is Accountable for an efficient usage of Information Systems according to best practices.7. Monitors and communicates client satisfaction and is accountable for ensuring delivery of Infrastructure service quality improvements. Monitors appropriate KPIs/SLAs . Review periodically the services with business and delivery groups8. Manages vendor negotiations, RFIs and RFPs in the collaboration domain. Ensures discussions on ethical behavior of vendor resources, meeting service levels, associated penalties9. Leads the ITS work on Acquisitions and Divestiture programs from a collaboration pov. Coordinates due diligence and establishes ITS resource demand for projects implementation along with Project Delivery leads in the regions.10. Accountable to ensure that the direct line manager owns the satisfaction, growth, success, coaching, motivation, and day-to-day issue guidance of all employees. Leads the employees advancement plans within the geography. See details on reporting relationships below.11. Compliance and Integrity:Know the ethical and legal compliance responsibilities of the position, apply integrity in all aspects of professional conductMaintain PO and GR compliance along with honest financial reportingMaintain an environment where employees can speak up without fear of retaliation; ensure employees in area of responsibility understand the compliance responsibilities of their jobs and actively participate in the compliance program Career Experiences Required & Role Implications :Bachelor s degree in Information Systems/Computer Science/Business or equivalentMinimum 12-14 years ITS experience with deep understanding of Network, Collaboration and EUC environment/services/technologyMinimum 5 years experience as people manager in a leadership roleGood understanding of Vendor Management and ITIL framework required to support operationsSelf-starter who is able to operate independently/remotelyGood understanding of IT security and Architectural principlesAbility to run with ideas and innovationAbility to engage with senior stakeholders across functions as neededStrong analytical capability and strong financial discipline (Budget responsibility)Translates commercial needs / capabilities into functional requirementsExcellent written and verbal communication skillsEnglish fluency a must, other languages a plus ,

Keyskills :
roadmapsitsecurityitservicesduediligenceservicelevelsglobaldeliveryservicequalitylegalcomplianceprojectdeliverykscouncilitilframew