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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling Ensure error- free processing of card applications Deliver Employees, Customers and Shareholder metrics as per goals Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet []Global New Accounts Analyst - Talent Advisors Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound callingEnsure error- free processing of card applicationsDeliver Employees, Customers and Shareholder metrics as per goalsHighlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all timesAdherence to quality and compliance guidelinesSupport all new initiatives in the New Accounts areaEffective and efficient call handlingBalance customer interests with the interests of American ExpressGather relevant information from customers as required and update it accurately to facilitate the decisioning process Shift 24X7.This role may be subject to additional background verification checks.Qualifications:Analytical mind attention to detailHigh level of Customer sensitivity, commitment service orientationShould have competitive Customer Metric scoresAmex card product knowledge desirableHigh result orientationAbility to take independent decision meet stringent deadlinesGood interpersonal skillsExcellent oral/ written communications skills (high emphasis on listening skills)Flexible to work in any shift and handling calls.,
Keyskills :
accounts accounting balancesheet bankreconciliation basis servicelevels outboundcalling productknowledge customersatisfaction backgroundverification it balance metrics analysis outbound adherence compliance naly