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Global Service Desk

12.00 to 20.00 Years   Mumbai City   04 May, 2023
V- Konnect Associates
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Job Opening Details back to list Reference Code: VK2199 Job Title: Global Service Desk Category: Acquire Product /Process knowledge of all desks operating in GS. Good understanding of regulations pertaining to Non resident Segment Liase with stakeholders across Product / Process / Program /OS to ensure GS is well equipped to operate FTR and is compliant Reverse timely feedback to all stakeholders for continuous process improvements / program enhancements Hiring to be in line with allocated Headcount & skill set requirement Succession Planning for critical roles to ensure uninterrupted operations Skilled manpower - Identify team training needs and liase with Training team for training allocations All HR policies applicable to be adhered to for Self and team Infrastructure - IT / Non IT Infra requirements / availability to be reviewed periodically for improving unit efficiency . Competition mapping to Identify tools being used to improve unit efficiency ( Hardware / Software ) Within TAT response to all alerts / escalations All cases of Integrity issues to be highlighted as per applicable guidelines Nil Operations loss Uninterrupted Operations - Effective backups for all desks Design applicable reconciliation programs to eliminate operational misses All desks to deliver FTR & TAT as per product design Periodic Stress testing of desks to check ability to handle surge in load / handle time sensitive assignments Service Quality Initiatives to be implemented Service Guarantee - Unit to be managed to offer service guarantee within 180 days Process Adherance - Periodic review of process adherance by various desks through governance team Audits - In all audits ( IAD / CST / Statutory / Service ) , Unit to score Top rating Unit to be compliant with local applicable guidelines Key Skills: Global OperationsService OpearationsProcessAccount OpeningSuccession PlaningNRI SegmentHNI Opeartions Location: Mumbai Required Experience: 12-20 yrs Positions: 1 Contact Person: Mamta Chauhan Email ID: hidden_email,

Keyskills :
hr policiesservice deskteam trainingstress testingtraining needsservice qualityaccount openingglobal operationscontinuous process

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