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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
A customer experience professional with solid and demonstrable experience of 5- 10 years in a customer experience delivery, client relationship management, customer engagement and retention roleSKILLS AND COMPETENCIES :- Knowledge of customer experience management approaches and methodologies- Excellent communication (both written and verbal)- Problem-solving and analytical skills - needs to be adept at interpreting and leveraging data insights for constantly enhancing customer experience- Interpersonal, networking and influencing skills - including liaising with leaders and business stakeholders to work in sync with the customer centricity strategy- Ability to understand business objectives and align customer centricity accordingly- Must be adept on all the tools and technologies that help businesses deliver, manage, measure and improve customer experienceKey Roles/Responsibilities:- Develop, drive and monitor Customer Experience vision, strategy, road map and execution thereby facilitating necessary capabilities in sustaining cultural change in organization.,
Keyskills :
client relationship managementcustomer experience managementproblem solvinganalytical skillsclient relationshipcustomer engagementcustomer experiencerelationship managementmaproadbusinessstrategyretentionmanageme