Head, CDD Operations

Job Description

• Develop and manage a sustainable and scalable CDD capability for the Country.
• Support Retail Clients business to ensure internal resources, systems procedures and controls are in place, documented and operating effectively to mitigate and prevent money laundering risk.
• Work closely with project teams / stakeholders to drive projects / initiatives related to AML, CDD, Tax and Sanctions area to ensure successful and timely delivery.
• Partner and collaborate with relevant stakeholders across AML CDD functional and advisory space to drive robust and sustainable operational and execution excellence.
Business
• Work closely with Retail Business to understand their requirements and implement the programme to deliver the strategy while maintaining strong controls, processes, governance and risk management for the country.
• Work with COO office and Retail Business to maintain rigorous cost and investment discipline. Ensure prioritisation of issues around risk, control, investment, people, project and change management within the country.
Processes
• Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country.
• Collaborate with Country Head, Client Onboarding to develop training programme and provide process and operational expertise and guidance to Business and functional teams to understand end to end AML CDD processes and relation to Retail Clients AML CDD Policy and Procedure Standards that impact their day-to-day business activities.
• Implement an effective governance framework to monitor and manage AML, CDD, Sanctions and FATCA risks.
• Continuously improve productivity and efficiency of CDD Operations team, maintaining rigorous cost and investment discipline.
• Evaluate systems, processes, technical platforms and functionalities in compliance with regulatory and internal policy requirements as well as related procedures.
• Work closely with the hubs to ensure that end to end processes work seamlessly, efficiently and effectively.
People and Talent
• Ensure team structure / capacity is reviewed to ensure delivery of client outcomes. Support the identification, engagement and retention of high quality CDD professionals with succession planning for critical roles.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Encourage and promote an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours and accountability.
Risk Management
• Identify and share industry best practices and work with the businesses for their feasibility and implementation.
• Ensure all CDD procedures in the country comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
• Ensure various CDD / AML / Sanction / FATCA risks are being actively prevented and detected in a timely manner on an end-to-end basis.
• Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards.
• Ensure that effective management response plans are in place to respond to extreme but plausible CDD/ AML/ Sanction/ FATCA scenarios in the country.
• Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of risk exposure to within the agreed appetite.
• Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite.
Governance
• Provide oversight across country CDD team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines.
• Embed the Group s values and code of conduct in the country CDD team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture.
• Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the country.
• Ensure authorisation rates and processes for the country meet Group standards.
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Singapore CDD team] to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients and The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders Internal Stakeholders
• Regional / Country Business Heads and Product Head, Retail Client segment
• FGCs / In country governance forums (or other forums, as may be applicable)
• Financial Crime Risk and Compliance team
• Relevant members of Onboarding management team
• Internal IT partners supporting Retail Clients business
• HR & L &TD team
• Operations, L&C and Customer Experience Management unit
• GBS partners
External Stakeholders
• Auditors and Regulators
• Suppliers, vendors and consultants
Our Ideal Candidate
• 10+ years of working experience in Banking / Financial Services, 5+ years should be in the space of AML, CDD, Tax Compliance areas of responsibilities
• Good People management skills as he will be managing a team of about 35-40 people located in Singapore and another team of 25 offshore in our hub to deliver against agreed KPIs
• Good analytical and presentation skills as he would need to dissect problems, propose solutions , present them and follow through agreed actions with business stakeholders
• Able to understand the new risks emerging in the industry and markets to ensure that the bank is equipped to handle them
• Represent the bank in industry committees and task force and hence be prepared as an independent contributor
Role Specific Technical Competencies Market Knowledge
• Awareness and understanding of the wider business, economic and market environment in which Standard Chartered Bank operates.
Business Strategy and Model
• Awareness and understanding of Standard Chartered CPBB Clients business and that of peers in the industry.
Risk Management and Control
• The ability to identify, assess, monitor, control and mitigate risks to Standard Chartered Bank.
Governance, Oversight and Controls
• Strong leadership capabilities and management skills, with the ability to deliver effective controls within CDD through both directly-managed and virtual team.
Regulatory Framework and Requirements
• Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role of Team Head, CDD Operations.
Non-technical Skills
• Strong written / oral communication and influencing skills. Ability to create effective work relationships within and across functions and borders.
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Keyskills :
code of conductkeeping things simplepeople management skillscustomer experience managementprocess improvement initiatives