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Head - Service Strategy Design & Quality

6.00 to 10.00 Years   Mumbai City   18 Jan, 2023
BIG BANG HR Advisors
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaQuality (QA-QC)
EmploymentTypeFull-time

Job Description

    JOB DESCRIPTION Position/ : Head - Service Strategy Design & QualityDesignation :Chief ManagerDepartment/Function : Home ServiceLocation : MumbaiReporting To (Position) :VP - Service OperationsList The Duties andResponsibilities (That are significant in achieving the objectives of the job):- Identifies and supports implementation of improvements to service management processes and services across the service lifecycle- Operations analysis, performance management, and training implementation- Coordinate the implementation of the overall Centralised Run strategy including scope of services, operating model, sourcing options, automation, monitoring, workforce planning, skills development and training needs- Establish and manage the ways of working for Application Services- Solely manages the Quality Assurance team through the delegation of duties to supervisors, quality analysts or a combination of both- Work with product/business teams to create innovative new product offerings for our consumers- Works with customers, internal or external, to resolve escalated issues regarding both quality of service and employee conduct- Develops and implements appropriate methods, practices, policies, procedures, and change processes, keeping employees informed of changes- Reviews and works within budgets, making recommendations for changes when necessary- Participates in the formulation of customer service impacting policiesExperience Required :- Minimum 8 to 10 years of exposure in Air Conditioning Service, especially VRV / VRF / Ductables- Should understand the dynamics of various AMC Plans.- Should do competition Service bench marking- He should be good in expanding Service Network- Regular Analysis on Service Partners, their evaluation- Plan Parts Operations & Service Revenue.- Cross Management Interaction- CRM understanding and its impact on Service OperationsAcademia (The minimum / critical qualifications you deem necessary for this profile) :- MBA or Graduate with strong academic back groundPersonal Attributes :- Ownership and people management skills- Strong relationship building skills and ability to manage a pan India network- Analytical ability with an eye for detail- High bias for action- Ability to scale up operations smoothly, thinks big.,

Keyskills :
quality assuranceworkforce planningpeople managementservice strategycustomer servicequality of serviceanalytical abilityproduct offerings

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