Hire position- Manager

Job Description

*Roles and Responsibility Strategy
• Awareness and Understanding on the Group Lending policies and Procedures.
Business
• Awareness on the Retail and Business Banking and Lending Onboarding Operations
Processes
• Product / Domain Knowledge
• Possess ses interpretive knowledge on the domain and works from the operations and technology perspective.
• To have e2e knowledge on the functionality of TP & workflow system relevant to the process handled.
• Complete understanding of risk points in Lending Product.
• Should have the skill set to identify the potential risk areas and put controls in the process handled.
• Provides guidance and clarification to others on processes & products
• Socialization to the team on the changes in process on account of new product roll out / change in policy.etc
• Explains how processes and policies apply to work activity
• Should ensure the process note and policy documents are in sync with the practice followed by team.
• Obtains feedback, develops, or recommends changes to policies and procedures
• Analyse / Get feedback from the team on the existing policies and any changes to the current practice should be highlighted to country / PDU team.
• Handles exceptions which are complex, is able to judge to a fair degree the consequences of the exceptions.
• An awareness of linkages with other products/ process, linkages with various systems, hub resources and country resources.
• Should possess s the skill set to do a comparative study on the process / approach handled at different countries and adapt best practice
• Able to relate how each one of it impacts and correlate to each other
Process Management
• Identify and eliminate process waste (excessive movement & transportation, wait time, defects, underutilized people/resources & nonvalue added processing steps).
• To conduct process review to eliminate the non-value-added processing steps
• Review the process e2e and update in the share point for any further opportunity / defects in the process
• Assess process health through key metrics
• To perform periodical KCSA checks to ensure on process adherence
• Analyses and remedies inefficiencies in processes
• Ensure updated DOI s and end to end system / process manual on a regular basis
• Advises on multiple processes and trains staff.
• Instil in team the sense of urgency for change
• Makes decisions on area of control and can identify issues that need to be escalated
• Compliance Ensure Bank s compliance obligations (Statutory/Group/Local Authorities including submission of returns) are met by the team. Ensure that all procedures laid down in the Department Operating instructions and the Key Control Standards/Money laundering are adequately followed. Keep Manager and other Unit Managers informed about any irregular and suspicious application processing
Behavioural Capabilities
• Precision Accuracy
• Executes tasks and assignments accurately within team and self
• Possess ability to differentiate between quality and excellence in the real time BAU activities
• Able to provide solutions and ideas to bring down errors.
• Create an error free culture by leveraging behavioural recognition, system requirements and other pressure points
• Create a collaborative mindset towards driving quality work
Client Centric
• Instils a strong internal and external customer mindset in the team by setting service quality standards.
• Takes ownership of team goals in addition to their own
• Understands customer s requirements, able to apply them and guide others
• Understands the relative strength of each customer segment s priorities and requirements
• Able to generate and implement improvement ideas for error free processing and better customer service
• Able to initiate contact with customers to create a network with customers and seek feedback on service
• Is able to serve customer within boundaries of policies and procedures without compromising on mandated procedures/ change process model
Communication
• Clearly articulates and confidently expresses ideas and arguments
• Listens well and offers positive and creative solutions
• Ability to communicate in a collaborative manner without conflicts
• Be able to give open and honest communication to demonstrate ethical leadership with integrity
• Demonstrates presentation skills
Problem Resolution
• Proactively identifies problems and promotes solutions
• Addresses conflicts and errors quickly before they escalate
• Understands some basic concepts in managing problems and able to apply them in own areas of work
• Determines the significance of problem
• Collects data, distinguishing between relevant and irrelevant data related to problem
People Management
• Understands basic people management skills concept. Able to lead, motivate and develop a small team.
• Negotiates and agrees performance agreements with employees
• Regularly reviews, both formally and informally, individual and team performance
• Able to provide objective feedback to team members, and suggest how knowledge, skills, behaviour, and performance may be improved.
• Provides regular performance and skill coaching as part of the feedback process.
• Facilitates collaborative problem solving and decision making with the team
• Provides clarity to team on what excellence means for their roles
• Builds strong individual engagement with team members
• Uses and manages HR systems as a management tool
• Able to promote the teams morale
Risk Management
• Analyses, interprets, and monitors operations risk (through reference to key risk indicators) and presents an assessment of the these in an appropriate format
• Recognizes potential issues and escalates them with recommendations
• Measures and monitors risks of the team
• Follow plan to mitigate the same and measure output
• Able to put in preventive and detective controls
• Assist in coordinating, facilitating, and promoting understanding of operational risk and in implementation and management of OR within the Unit.
Governance
• Awareness and understanding of the regulatory framework & Group lending policies and Procedures
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Keyskills :
new product roll outkeeping things simplepeople management skillscollaborative problem solvinghuman skillslife insurancechange processprocess reviewproblem solving