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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Responsibilities:Handling outbound calls Speaks professionallyRespond to basic student queriesHave basic understanding of education industryResearch required information using available resourcesHandle and address customer complaints / issuesClassify the calls based on their importance as per definedcriteriaIdentify and escalate priority students Follow up customer calls where necessary Requirements:Bachelor (or above) qualification 1- 2 years of call handling experience with at least 6 months in an outbound experience in call centreProficient in relevant computer applications Knowledge of customer service principles and practicesCustomer service experienceKnowledge of administration and clerical processes,
Keyskills :
training education administration industry agile networking basic research testing utbound customer cce service complaints