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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Rs 5 - 8 Lakh/Yr |
| Industry | Real Estate |
| Functional Area | Sales / BD,Back Office Operations |
| EmploymentType | Full-time |
Dear Candidate,We are looking forCRM Senior Manager for SewreeCall Shivani9967449636 or share your cv onrecruitments4@genxhire.inAbout Us: Real Estate Builders & Developers since 1965Specifications:Shift- 10 to 76 days working week off between (Monday to Friday)Location: Sewri SiteQualification: Min. GraduateExperience - 7+ years in Real EstateThe KRA would include:1. Responsible for all the consumer touchpoints, from the time of sale to the handover of theresidence, for the project(s), assigned.2. Ensuring quality of customer interactions through monitoring of relevant matrix.3. Ensuring high standards of service delivery & query resolution within specified TATs.4. Acting as the customers escalation point for business-critical support issues.5. Maintaining low complaint escalation and customer cancellation percentages.6. Ensuring adoption of standardized MIS procedures.7. Centralized recording and analysis of booking trends across segments, feeding into managementdecisions on pricing and product.8. Enabling processes that provide accurate documentation to customers for their transactions.:9. Management of collectibles from customers and ensuring achievement of collection targets.10. Providing leadership to a team of customer care associates & executives.11. Identify training needs among team members to ensure all-rounded development of individuals.12. Effectively lead the CRM team.
Keyskills :
finding opportunitiesservice deliveryproject administrationfinalactingtrainingltdsettlementadoptionaccountancyfinancesalestraining needsanalysismisbuildersquery resolutioncarecustomer carehandoverfull