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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | General / Other SoftwareNetwork / System Administration |
| EmploymentType | Full-time |
NTT Global Networks Careers - Engineer - Enterprise Network Operations Engineer - Enterprise Network Operations Mumbai, India Mumbai, India Description JOB DESCRIPTION Job Title Enterprise Network Operations Manager Network Operation Engineering and Operations PRE- REQUISITE: Hands on troubleshooting experience in global e nt erprise LAN and WAN environment hands- on echnical subject matter expertise on HP, Aruba, Cisco and Juniper Technical expertise with (VLAN, Trunking, Dot1x, various flavors of STP) protocols protocols (EIGRP, OSPF, BGP) and Wireless technologies Knowledge of 2. RESPONSIBILITIES: Engineers who have a passion and understanding for providing outstanding customer service. This person will be part of a team of experts who are responsible for handling network/ security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. 247 Remote Management and M onitoring of Enterprise Networks of Large Global clients that have a distributed LAN , WAN setup Ticket resolution work and resolve on trouble tickets, handle ticket escalation Queue Management monitor ticket queue , ensure assign ment / resol ution and closure Change Management Work on complex customer changes and perform network maintenances Performance tuning of N etwork devices and creation of S ervice I mprovement P lans Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution Planning and Perform upgrade of firmware Work with Hardware/ Software Vendors to resolve problems Train and Mentor juniors Act as an S ubject M atter E xpert for certain Network products Interface with Global customer s on calls and lead technical meetings Assist is creation of Root Cause analysis (RCA) Provide technical inputs for weekly/ monthly customer service review reports AND CERTIFICATION REQUIRED FOR JOB CCNA, CCNP, JCNIA, JNCIS is desirable. 4. EXPERIENCE: relevant experience 5. EDUCATION: Engineering Degree/ Diploma for recognized University / Board 6. OTHER SKILLS: communication skills written as well as verbal work on core technology platform ITIL process awareness Twitter Widget Iframe You have been redirected to a NTT Global Networks job page,
Keyskills :
roblem management change management customer service network operations service providers itil process performance tuning queue management identifying issues root cause analysis subject matter expertise