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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| EmploymentType | Full-time |
Roles and ResponsibilitiesWe require an accomplished Project Manager to be part of the global solution delivery team that analyses, designs, builds, tests, and maintains HSEC and trading systems in support of the our businesses globally.The successful candidate is expected to work closely with business to produce requirement documentation, support HSEC users and administrate the diferente systems.This role is also required to work closely with other IT functions to perform quality control, training, UAT, Early life support, and third line support in BAU.Key Responsibilities:Application support management.Oversee all aspects of projectsLiaise and manage stakeholdersSet deadlines, and assign responsibilitiesMonitor and summarize progress of projectsEscalating issues requiring developer/analyst input as appropriate within internal IT teams or vendorsResponding to user queries in a timely manner and providing advice on he use of the systems.Manage support personnel and vendors in the delivery of small changes, fixes and work arounds to address user experienced system issues.Support the process of prioritization of issues and change requests with business and IT teams.Track the status of issues and feature requests with internal and external (vendor) system and service providers.Ensuring production systems are fully operational.Desired Candidate ProfileKnowledge and Skills:Knowledge on Sphera productsEducated to degree level in a numerate subject with strong HSEC background.Must be able to speak fluently in EnglishSpanish speaking and writting is a plusStrong verbal and written communication, both with business users and internal IT teams.Strong understanding of project management principles and status reporting.Must be a pro-active problem solver able to work in a structured way.Must be responsive to user system issues and able to identify and implement short term and long term resolutions.10+ years overall IT experience with 2-3 years managing a support department or team.Strong knowledge of standard support processes such as incident and issue management.Responsibility for taking full ownership of any issues reported by business users till complete resolution even if needs to be engaging different teams for resolution.Experience using problem tracking systems.Experience of working in a high volume, time critical, environment.Ability to handle customers with different levels of technical and business knowledge.Understanding of different functions within the business.Documentation of issues and workarounds