Hypervisor Hardware Support

Job Description

EducationBE,Diploma, BSc ITSkillExcellent verbal and written communication skillsAbility to manage and prioritize tasks efficientlyIn-depth knowledge of escalation procedures, incident management, and other disciplines related to service deliveryExperience5+ yearsCertificationITIL CertifiedServers/Linux Certification will be prefereedJob DescriptionInstallation & configuration of OS (RedHat, Suse ,Open source Linux, KVM hypervisor)Installation of standard softwares, services packs & patchesOS hardening, Basic OS troubleshooting,Implementing bug fixesVAPT closureInstallation of monitoring agentsDisk management, creating partitions on different types of hypervisor servers(Prefrebly on KVM)Creation & modification of network VLAN on hypervisor(Prefrebly on KVM)Startup & shutdown of services on Linux OSUser Account creation, deletion, modificationApply Naming Convention, Home Directory and Group creation as per Policy.Access rights,User DisablingMonitor Disk space, Processor Utilization, Network Utilization related to server.Monitor Concurrent Logins / ConnectionsViewing system logs and basic troubleshootingServer Reinstallation and configuration.Implement password policyManaging Disk space, Processor Utilization, Network Utilization related to serverVolume group ManagementPsudo ConfigurationFile system AdministrationBackup configurationPatch Management (Update I Preview I Rollback)Logical Volume management(LVM),Storage volume managementHardware drivers installation & configuration in KVM environmentMonitoring of Datacenter InfrastructureDeep Hardware knowledge - HDD , Network cards , mail board replacment and changesCoo-ordination with various support team/vendors for hardware issuesResponsibilities and experienceInternal single point of contact for all the hardware issues for cloud infraResponsible to maintain uptodate information on (asset management) of all the hardware infrastructureExpertise in hardware development for various computer systemsmanage server monitoring, alerts and able to perform basic troubleshooting to diagnose and repair server hardware systems.resolving software problems on all Linux systems.deployment of software/Hardware patches and firmware updateHaving knowledge of Installation and Trouble shooting on IBM , HP, Dell, Intel, CISCO Servers all types of servers, Installation and trouble shooting of Windows.Having Knowledge on all types of Blade servers, Storage Installation and Trouble shooting, Server Backup (all types)Preferred working with Authorised Service Partner/ Warranty Service Provider.Installation & Configuration & Troubleshooting of HW and SW of Servers and Storage Configuration on Linux OS. Creation and Maintaining of Luns and connectivity of servers and storage in DCHW installation & troubleshooting Rackmount & Blades serverTroubleshoots server platform issues, monitors server system health, performs system tuning, and makes recommendations for overall system improvement.Ability to be proactive, productive, and a flexible team member who is capable of working in a fast-paced environmentAbility to communicate product issues and resolutions to customers and internal partnersAbility to work with virtualization technologyExperience in monitoring and auditing systemsAbility to work with customers via phone, e-mail, and face-to-face in an efficient, articulate and professional mannerAssists the Supervisor, Technical Services to evolve and maintain working standards for system infrastructure deployment and ongoing management.Communicate effectively with supervisors and stakeholders on the status of priority support request resolution, and technical projects.Responds to escalated requests for technical support and coordinates team based problem solving for critical and escalated issues.Manages the deployment of new systems, defines complete lifecycle maintenance of data center systems, and produces procedural and design level documentation for deployed systems.Provides break fix management technical escalation, root cause analysis, including deep dive analysis and technical sign off.Performs strategic server deployment planning & risk analysis.Performs strategic infrastructure planning and risk analysis with network engineers.Performs strategic storage planning and risk analysis with server engineers.Manages documentation and standards of system deliveries.

Keyskills :
incidentconfigurationmanagementinstallationescalation