Immediate Opening for Support Manager

Job Description

*The Role Responsibilities Job Summary We are looking for a candidate for providing application support for the bank s strategic ecommerce FX platform who can work with business and meet their (trading and sales) expectations. The candidate should have prior front office experience supporting similar applications and have strong technical and communication skills. The candidate should be adept in prioritizing and judging the nature of the issues and be able to context switch between issues and address and resolve them.Core responsibilities include
• BAU Application support for the Financial markets Ecommerce business for Fixed Income Products.
• Working closely with Trading and Sales Desks to support Foreign Exchange ecommerce platform
• Drive high severity incidents and conclude to resolution.
• Perform root cause analysis and problem management effectively through engagement of multiple teams.
• Liaising with multiple teams within and outside the bank to resolve key production impacting issues.
• Coordination and implementation of release deployments and major infrastructure delivery.
• Continuously look for opportunities to increase efficiency within the team.
• Put forward ideas to improve automation and / or efficiency, and own through to implementation.
• Drive best practices within the wider production support team.
• Own and define roadmap for Monitoring and automation requirements of the platform.
• Operational Risk Management.
• Participate and strengthen the Disaster Recovery / BCM drills.
• Performance / stability reviews / improvements.
• Adhere to Change Control and Fault Reporting Procedures.
• Participate in weekend on-call and public holiday support rota.
Strategy
• Technology powers Standard Chartered Banks vision and strategic agenda through the provision of innovative and efficient technology solutions; we will deliver greater value to our business stakeholders; we will improve the skills and flexibility of our people and work more effectively with our internal and vendor service partners.
Business
• Financial Markets Production Management (FM) is the Run backbone of Financial Markets Technology.
• This includes supporting of front-to-back business applications used by Financial Markets Front, Middle and Back Office, as well as related functions such as Finance, Compliance. On top of that, FM Production Management is responsible for trading floor infrastructure, design and delivery of infrastructure demands from FM CIO, while maintaining Audit / Regulatory commitment at highest standard
Processes
• Abide by group processes in place for production support which are in line with ITIL framework
People and Talent
• Flexible attitude to working across teams, taking on new projects and getting involved in projects outside BAU is essential.
• Pro-active approach to dealing with challenges.
• Strong communication skills and well organised.
• Strong team player but able to work independently under pressure.
Risk Management
• The ability to interpret the Group s financial information, identify key issues based on this information and put in place appropriate controls and measures.
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Key Stakeholders
• Revenue Apps Leads, Development and Infrastructure teams, FM Sales and Trading Desk, Client Services Team.
Our Ideal Candidate
• Very good knowledge of ITRS Geneos / Oracle SQL / KDB
• Proficiency in operating in Linux env.
• Strong shell / Perl / Python scripting skills. Ability to automate manual task and seek continuous improvement in support performance.
• Experience working with Ansible, Docker, GIT / Bitbucket, ELK stack, etc.
• Good understanding in infrastructure setup, OS memory management, capacity review.
• Good understanding in networking concepts and ability to troubleshoot and understand latency issues.
• Experience / Specific Knowledge of the following would be a bonus:
• Strong functional knowledge of Financial FX products like spot, swaps, NDFs, etc.
• Strong functional knowledge of Financial Rates productions like Bonds, Treasuries, etc.
• Knowledge of FX FIX connectivity and Client onboarding.
• ITRS / Geneos Monitoring
• Linux
• MYSQL
• ELK Stack
• Git / BitBucket
• KDB / q
• Grafana
Role Specific Technical Competencies
• Demonstrated competence / knowledge of Unix / Linux
• Shell Scripting
• Configuration management and deployment tooling (ideally Ansible)
• Docker
• RDMBS
• MYSQL
• ELK Stack
• Git / Bitbucket
• Python, Django, HTML5, CSS and JavaScript
About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.Visit our careers website www.sc.com/careers ,

Keyskills :
technical supportroot cause analysisback officecustomer relationssalesoracle sqlsla