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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Qualification : Any Graduation from Computers field
Certification: Any Microsoft / Cisco/ other professional certification will have added advantage
Experience Level: 2 + Year experience of IT infrastructure support
Principal Duties and Responsibilities:
Receive Calls/incidents through Phone, Web, Email or Chat .
Log incidents in ticketing tools and share the ticket number with the user
Route incidents between team and Follow till closure, experience of customer handling.
Provide First Level troubleshooting based on SOPs.
Basic knowledge of email, office automation package usage, Window s Desktop OS, Antivirus software, MS office, messaging client (Lotus Notes, Outlook, web-client, thunderbird etc)
Call Logging, Tracking, Follow-up and Closure of calls. Generation of Reports
Actively participating in ticket management - Good Knowledge on Ticketing
Good Knowledge on Resource management/ Roster Management - SLA Management Reporting, good knowledge on MS excel
Previous experience in the areas of engineer scheduling and/or ticket management is preferred.
Very Good English communications and telephony skills.
Able to work under own initiative.
Experience in the IT support desk tools will be added advantage
Keyskills :
technical supportactive directorynetworkingslatroubleshootingit infrastructure supportms officeit supportlotus notescall loggingsla managementticketing toolsit infrastructureoffice automationresource managementmanagement reportinginfrastru