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IT Service Manager

1.00 to 3.00 Years   Mumbai City   10 Oct, 2019
Capgemini
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / HelpdeskIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

  • Managing the end to end IT coordination in Run Phase Engagements.
  • Will be solely responsible for all IT needs of run phase engagements, will bridge the gap between the end users and IT world.
  • A dedicated IT Single Point of Contact responsible for an engagement for the life of the contract.
  • Engagement relationship management with a focus to Fulfill engagement technology needs and ensure a smooth Run the Business Project mobilization to support desired business outcomes Revenue, Margin, Satisfaction Cost and Risk management.
  • Stabilize and Operationalize core IT support processes.
  • Involve in technical troubleshooting.
  • Coordination with required resolver groups in major incidences, repetitive incidences be it Infrastructure, Network, Application etc.
  • Should able to provide detail first hand technical details in case of issues.
  • Take active part in finalizing functional requirements with delivery team for any application change.
  • Setting up internal Governance with Service desk and other IT teams.
  • Setting up Governance with Client IT on IT Services provided by client.
  • Driving Global IT initiatives/projects with engagements.
  • Effective client communication on management level.
  • Provide value addition to the engagement from cost and effort savings
,

Keyskills :
sales business lientcommunication relationshipmanagement itinfrastructure functionalrequirements customerservice itservices itsupport

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