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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
:Providing On- Site Support for IDEA application to Client and Coordinate with the Client s team, Onsite Team Leader and Backend Support Team.Roles & Responsibilities:a. Application Support & Trouble shooting Providing functional support of the application to client s user teams. Undertaking onsite application support with other team members or individually. Maintain the history of the issue during his shift and handing over the same to next team member during the shift change. Follow- up with team members and onsite team leader on the issue and take the feedback or provide the feedback of the same to your team leader. Undertake the task assigned to you by onsite team leader. Inform your team members of any task / activity assigned by client. Maintain daily activity logs during your shift timings and update your onsite team, client and our backend support team on daily basis. Priorities the issues based on the impact and share the same with client, onsite team & our backend support team. Understand the problem faced by the client and explain the same to the onsite team lead and backend support team. Provide respective logs and data to backend support & development team from time to time as required. Find the issue and reason for issue by replicating it in the test or UAT environment or understand it by studying client and server log & xml files. Provide the resolution or work around to client with consultation with onsite team lead and support team. Timely update to client of pending issue and their status. Install Application for SIT when ever any Enhancement or Up gradation is scheduled Install Applications on Clients UAT environment. Maintain versions of the applications on UAT & Production environment with the support of onsite team lead. Perform UAT on the application as per the client s requirement. Provide training to client s team as and when required. Understand the implementation of enhancement / SFR and explain same to client s team. Graduation in any field Minimum 1 Year s Production Support Exp (for exp candidates). Basic knowledge of SQL Queries & Network. Operating System(s) Basics. Good knowledge of MS Office Good Communication Skills 1. The employees are expected to rotate in 247 shifts.2. Sometimes shift can be extended due to client/ team requirement.3. Predetermined weekly offs will be given as per the shift scheduler.,
Keyskills :
troubleshooting ustomerrelations applicationsupport customerservice sqlqueries technicalsupport communicationskills productionsupport