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Key Account Manager - eCommerce - Personal Care

4.00 to 12.00 Years   Mumbai City   01 Sep, 2022
Vito India
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    E. Comm Manager, your responsibilities are:Partner Platforms -- Listing across relevant platforms.- Managing relationship with partner platforms.- Achieving E. Comm business goals set by organization.- Maintaining customer acquisition cost & ACOS.- Maintaining category & competitor intelligence.- Working closely with marketing team.- Aligning a JBP with the partner platforms along with BU marketing team.DTC - - Delivering on the DTC business plans.- Maintaining the DTC UI & UeX with support of marketing & tech team.- Planning & delivering on NPD targets.- Achieve customer acquisition & retention targets.- Ensuring agreed AOV, line selling & customer frequency.- Maintaining Excellent Customer Experience across touchpoints Ordering, payment, updates, packaging and delivery.- Ensuring minimising and timely resolution of customer concerns.- Maintain high customer ratings & positive customer feedback.Requirements - - Postgraduate Degree in Marketing with 4-6 years experience.- Experience in marketing & EComm selling- Well versed with Ecomm platforms & procedures- Ability to use Microsoft productivity software such as Power Point, Excel & Word- Effective communication skills- Must possess good interpretational skills, attention to detail, professional attitude, reliable and string work ethic.,

Keyskills :
customer experiencecustomer acquisitionproductivity softwareeffective communicationnpdsetdtcexcelstringsellingratingssoftwarebusinessplanningmarketingpackagingretentionpowerpoint

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